Service Operations Coordinator

2 days ago

Cremorne, Australia Tesla Full time

**What to Expect**

Tesla is leading the charge towards sustainable energy and transportation. We're looking for a dedicated Service Operations Coordinator to join our team in Australia & New Zealand. In this role, you will play a vital part in providing administrative and operational support to our Service Operations and Field Service and Collision teams, ensuring the smooth delivery of Tesla's service programs in the region.

**What You'll Do**
- Manage the Service Operations field ticketing system, ensuring timely resolution and coordination of all field requests.
- Communicate any blockers to ticket resolution quickly and loudly to the relevant stakeholders.
- Create and manage purchase orders for goods and services, ensuring accuracy and timely processing.
- Receive, validate, and process invoices to support smooth financial transactions.
- Develop and maintain formal documents outlining Service processes for internal distribution.
- Act as the point of contact for internal teams and external suppliers, maintaining strong relationships.
- Work closely with Australian & New Zealand Service Centers, providing operational support as needed.
- Participate in continuous improvement projects/initiatives to enhance service operations efficiency.
- Contribute to ad hoc projects, supporting the overall success of Service Operations.

**What You'll Bring**
- 1-3 years of experience in a relevant administrative or coordination role.
- Previous experience in customer support or a customer-facing role is beneficial.
- Fluent English (verbal & written).
- Strong interpersonal skills for effective communication with stakeholders.
- Valid Driver’s License.
- 'Can do' attitude with a commitment to problem-solving and continuous improvement.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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