Member Experience Coordinator

3 days ago

Cremorne, Australia CreativeCubes.Co Full time

**WHO IS CREATIVECUBES.CO?**
We create the spaces for world-class enterprises to do business how they choose - flexibly, scalable and without fuss. With excellent access to the CBD, our locations also offer the lifestyle benefits of easy shopping and

We are expanding our areas and business and need a dynamic and passionate customer service agent ready to get stuck into our fantastic community. A professional who is keen to lead and execute growth plans and become an integral part of our culture and our mission.

This role welcomes members and guests into our space by understanding their unique stories and needs. Creating and fostering an experience to create WOW moments and memories they will carry far beyond their time at CreativeCubes.Co. Building a community must be a passion. Facility management and building operations are what drive the perfect applicant.

**WHAT IS THE ROLE?**
- Attend to Happiness Team Desk, greet guests, coordinate foot traffic,
- Administer member platforms, respond to queries and assist members
- Supervise daily operational functions of the co-working space which is consistent with the strategic plan and vision for the company, division and property
- Oversee and conduct general cleanliness of the space, and ensure space standards are in accordance with the CreativeCubes.Co experience
- Create and maintain strong relationships with key suppliers and service providers for the coworking space
- Maintains general facility management tasks, and oversees the inventory of the space, performing general daily tasks for the operation of the space (unloading and loading dishwasher, meeting room cleanliness,
- Oversee and assist with tech, operational, and maintenance tasks as well as member onboarding and offboarding members
- Assist the onsite space lead with any ad-hoc tasks and responsibilities

**DESIRED EXPERIENCE**:

- Exceptional customer service focus
- Excellent attention to detail
- Sound understanding of the area of sale (Assisting the Membership team was required)
- Adaptability in approach to the role
- Friendly and approachable personality

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