Receptionist

2 weeks ago

Melbourne, Australia Virgin Active Australia Full time

Deliver unforgettable customer service experiences at our premium Melbourne CBD club
- Part time gig with an iconic brand built on a human touch with a playful side
- Free gym membership, discounted PT, exclusive retail and service partner deals

**Who are we?**

There's never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.

Located just steps from the Collins/King Tram stop, or Southern Cross Station, our spacious 4,397 sqm Collins Street club is your go-to location for work, rest, and play. Inside you'll find 7 group exercise studios for classes including Reformer Pilates, Grid Training (HIIT), Yoga, Cycle, Barre (and more), a large open gym with Technogym equipment, a sparkling 25m swimming pool, spa & sauna, indoor climbing wall and sleep pods. We've also catered for your post-workout-self, with luxury changeroom amenities including Dyson Supersonic hairdryers, ghd® straighteners and Apelles products. It's the experience your workout deserves.

**Your gig**:

- You'll provide heartfelt service and create personalised moments to deliver an extraordinary customer experience.
- You'll leverage your personality to build true community and create an environment where members love spending time.
- You'll deliver the customer experience at each touchpoint... from the warm welcome on arrival, to responding to queries about the classes available, through to taking payments and providing support with the bookings process.
- You'll be empowered to find ways to give our members that little bit extra... especially when it's unexpected.

**All about you**:

- You're warm, honest and genuine with relevant customer service experience.
- You love to create meaningful moments for people. Whatever a member needs, whatever a member is looking for, you help them find it.
- You get a kick out of creating unexpected experiences which make people go _wow_
- You're comfortable communicating at all levels and you're authentic when you express yourself. You can be counted on to skilfully respond to feedback and complaints.
- You have the flexibility to work a non-traditional schedule and may also have some retail or hospitality sector experience. A+ for you.

**What we offer you**:

- A brand built on a human touch with a playful side
- A culture that's all about inspiring people to live an active life
- A free membership for you (and your buddy) to workout at our clubs
- Discounted personal training
- Special deals with our retail and service partners
- Paid parental leave to spend time with your new little human
- Regular personal and professional development
- Confidential 24-hour support via our employee assistance program
- We like to be normal, not formal

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