Sales Coordinator

**Join Workwear Group, part of Wesfarmers, an ASX Top 20 company**:

- ** Do you enjoy working flexibly? Split your time between home and the office**:

- ** Incentive program available to all**

**About Us**

Workwear Group (WWG) is part of the Wesfarmers Industrial & Safety Division, **a top 20 ASX listed company with over 200,000 employees.** We are the trusted partner in workwear solutions and Australia's largest workwear provider, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and a commitment to sustainability practices. We work as one team. We put our customers first, and we do this with integrity. We are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe and fun community.

**About the Role**

As the Sales Coordinator, you will be responsible for delivering customer service to account customers by operating as the key internal administrative contact. Support the Sales Manager, Senior Account Manager, Account Managers, customers and WWG team through actively assisting them in driving sales and exceeding customer expectations.

**What you'll be doing**

**Client**
- Monitor client requests for online password resets/employee set ups

**Order and KPI management**
- Generate a daily backorder reports, providing analysis
- Support the team by actively managing KPI performance by highlighting and offering solutions where low stock levels or system
- Anticipating future stock issues and communicating to team
- Weekly review buy in requirements for BAU/REP orders and escalate where appropriate
- Daily review of what is open/allocated/pick for each client

**Customer service**
- Be the primary point of contact for customer service for order related issues.
- Ensure the CMF for each client is up to date

**E-commerce and order period setup**
- Support the team for customer indent ordering periods
- Create and manage Ecomm set up for indent order periods according to timeline milestones or manage BAU e-commerce maintenance
- Work with other departments across the business as required to identify issues and deliver results within the scheduled timeframe
- Review client orders at the close of each indent ordering period against forecast POs placed with the suppliers to identify exceptions.

**Customer range maintenance**
- If required, assist team with range plan creation, set up and registration of new styles including VA setup/maintenance
- Ensure styles are discontinued/placed on sell out in BOB as they exit the range
- Provide monthly reports for team on all outgoing styles, opening stock, sales, closing stock - units and $ value

**Reports**
- Produce accurate data to team to facilitate forecasting and increase visibility of sales
- Produce scheduled contracted reporting for clients that presents the months sales, KPI results and current stock holding for the client within contracted days
- Produce ad-hoc reporting

**What we're looking for**

Additional to being customer focused and a team player:

- Business Degree student (optional)
- Computer literacy (intermediate excel, intermediate word)
- Accurate Data Entry Skills (Alpha - Numeric)
- Strong Communication Skills
- Great Problem Solving Skills
- God at planning and organising
- Ability to manage competing priorities
- Excellent Time Management
- Initiative

**What we offer**

The chance to join a **great team** of likeminded, hard-working people who are passionate about achieving our vision and the growth objectives of the company. Our Culture Champs represent all areas of our business and help ensure that culture and team remain something we nurture, via our virtual quizzes, monthly awards and digital suggestion box.

A genuine commitment to **flexible working** (and not just because we've had to during COVID-19 restrictions). We're focused on outcomes and not inputs. We trust our people because we know they want what's best for our business. We want you to love your work but respect that you also love your life outside of WWG

A **tailored career** and **development** plan. Whatever your goals we're here to support you on that journey.

A **competitive salary package** and a **suite of benefits and perks** including Superannuation, short-term incentives, a range of employee discounts including our market-leading brands, and reward and recognition programs.

Our **Wellbeing** program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.

We actively work on creating a **safe** and **inclusive environment** free of discrimination, one where our team feel a true sense of belonging and the principles and practices of diversity are promoted and embraced.
- WIS promotes and adheres to the principles and practices of diversity_