Service Manager

2 weeks ago

Brisbane, Australia Add Staff Full time

Our client is a well-established and highly regarded employer, delivering a strong service offering to clients across South East Qld. The company provides electrical, mechanical, communications, building services and facilities maintenance solutions to the construction, civil, mining and energy industries. the company prides themselves on providing results, expertise and quality services to their customers.

With up to 200 employees based across Toowoomba, Brisbane and Roma, our client is well positioned and experienced to deliver quality projects of every size and scope, with a strong focus on safety, people and value performance.

We are currently seeking a highly motivated Service Manager to join their expanding Service Department, based from their Toowoomba branch. Reporting directly to the Operations Manager this is a diverse position and best suited to an ambitious tradesperson who enjoys developing and growing customer relationships.

Responsibilities include:

- Build and maintain strong customer relationships, delivering on existing service contracts and identifying new business opportunities
- Provide leadership to a team of service technicians responsible for managing client service requirements, carrying out preventative and reactive maintenance, service and minor installation works
- Provide timely and accurate technical support to customers, effectively manage client expectations and ensure that all works are completed to company and industry standards
- Enforcing and maintaining all relevant safety processes and compliance documentation consistently to a high standard
- Effectively plan and managing multiple jobs at any one time taking into consideration hour allowances, labour and material requirements

**Benefits**

This position provides an opportunity to advance your career in the electrical industry. You can expect to join a company renowned for their strong company culture and being an employer of choice. Benefits include:

- Full time, permanent career opportunity with an industry leader
- Highly competitive remuneration package to attract top industry talent
- Future growth opportunities within an organisation who encourage career advancement and promote talent from within
- Receive ongoing support from a professional team of industry experts

**What are we looking for?**

You will also possess following skills and attributes:

- Understanding of commercial electrical service and maintenance contracts
- Previous experience in leading a team, with the ability to coordinate multiple staff and projects simultaneously, prioritise and minimise downtime
- Strong communication and negotiation skills when dealing with people at all levels including internal and external customers, industry suppliers and stakeholders
- Confidence in your technical knowledge and ability in electrical service /maintenance across the commercial sector
- Demonstrate a strong sense of initiative with the ability to operate in a fast-paced environment and the confidence in your skills to make decisions

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