Digital Optimisation Specialist

4 days ago

Eight Mile Plains, Australia RACQ Full time

**Digital Optimisation Specialist**(**Job Number**:2400006L**)**

**Description**

**Digital Optimisation Specialist**
- Are you passionate about driving digital improvements and enhancing customer experiences? RACQ is seeking an enthusiastic individual to join our team as an Optimisation Specialist. In this role, you will play a crucial part in delivering our optimisation program across Marketing, Membership and Digital teams, ensuring our members receive top-notch experiences.

**Key responsibilities**:

- Identify customer pain points and areas for improvement in our digital experiences through data and UX evaluation
- Identify key audiences for digital personalisation strategies to enhance the online journey.
- Conduct analysis to support strategic planning and identify profitable opportunities.
- Use technical skills to support managing tagging and analytics platforms.
- Foster collaborative relationships with internal teams, agencies, and stakeholders.
- Use analytics to drive data-driven decision-making to optimise campaign and website performance.
- Support RACQ’s search engine optimisation (SEO) program and drive search efficiencies.

**About you**
- 3-5 years of relevant experience in digital analysis and optimisation
- Proficiency in web analytics platforms and strong reporting skills
- Technical knowledge of tag management and data collection
- Demonstrated experience in implementing digital optimisations and A/B tests
- Understanding of SEO strategy and best practices
- Understanding of testing strategies and ability to deliver in a team environment
- Familiarity with marketing techniques and platforms
- Experience analysing performance in SEM, Display, EDM, Paid Social, and SEO channels
- Excellent communication, negotiation, and stakeholder management skills.
- Results-driven with a strong analytical mindset

**What we offer you;**
- Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000+ online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.**

**#LI-HYBRID**

**Work Locations**

Edward Street/Eight Mile Plains

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