Client Services Officer

2 weeks ago

Perth Airport, Australia SGS Full time

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:
A Client Services Officer, based in Perth Airport is required to ensure customer service in laboratory sampling and testing services by providing timely and efficient follow up and actions. Attend to day-to-day operations of the branch and manage the customers’ expectations.

Some specific responsibilities will be:

- Communicate directly with clients to resolve any sample receipt or logistics issues as required.
- Communicate effectively with the relevant section heads of impending samples for production
- Keep clients informed of all issues in the laboratory that relates to them and act as the link between the laboratory and the client to ensure best possible service to the client. Discuss result status and turnarounds with clients when required.
- Ensure all client requests are passed onto the relevant laboratory department e.g. bottle orders to sample administration
- Assist clients to manage subcontracted jobs.
- Check and send invoices.
- Organise couriers to collect samples from client sites.
- Prepare Quotations where required and assist with Invoicing.
- Reporting on client satisfaction to management.
- Assist management in process improvements
- Assist management in promoting a safe working environment and report immediately on any unsafe work condition or equipment to the supervisor.
- Perform other duties as required to ensure the smooth running of the section and to ensure the expected outputs are performed within budget.

**Qualifications**:

- Scientific qualifications (Diploma or Tertiary education)
- Experience in laboratory environments
- Experience using a LIMS
- New graduates are encouranged to apply

Additional Information

**WHY WORK FOR SGS?**
Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.
- As a Company, we have embraced the shift to **flexible work**. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
- We’re a Company who believe our impact on society is important, so **Sustainability is embedded in our culture **and the way we do business.
- ** Paid Parental leave **scheme for 8 weeks for eligible employees.
- We are driven to ensure we have a positive impact on our local communities through **paid employee volunteering days** and regularly encouraging time off to donate blood.
- ** Health & Wellbeing** is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
- ** Ongoing learning & development** is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
- ** Career Development Opportunities **(nationally and Globally)

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

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