Client Services Officer

1 week ago

Perth Airport, Australia SGS Full time

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 93,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

**Job Description**:

- Respond to and maintain records of client enquirers regarding the laboratories capabilities, service offers and the progress of analytical work
- Generate and finalise invoices, issue reports as necessary to satisfy client requests
- Ensure analytical data quality checks are approved by NATA signatories, and reporting controls are monitored and action as required.
- In consultation with the Laboratory Manager, check invoices against service offers, contracts, client requests and services delivered to ensure work is fully costed in line with current charges and business policies
- Assist with payment of record management, COD invoices and client contacts as required
- Support management in developing client relationships and fulfilling contractual requirements
- Monitor stock levels and raise purchase requisitions in time to meet demand**Qualifications**:

- Experience in delivering services to clients, preferably in a technical or scientific work environment
- Knowledge and understanding of a commercial laboratory environment.
- Able to organise and process jobs quickly and accurately
- Good interpersonal and communications skills
- Adaptable and flexible in responding to changing priorities and workloads

Additional Information

SGS is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients. SGS may require its employees to be fully vaccinated against COVID-19 based on mandated state government/client requirements or in line with SGS policy. Vaccination requirements may differ from role to role based on their risk category and duties performed. Where relevant, proof of immunisation status will be required

**WHY WORK FOR SGS?**
Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.
- As a Company, we have embraced the shift to **flexible work**. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
- We’re a Company who believe our impact on society is important, so **Sustainability is embedded in our culture **and the way we do business.
- ** Paid Parental leave **scheme for 8 weeks for eligible employees.
- We are driven to ensure we have a positive impact on our local communities through **paid employee volunteering days** and regularly encouraging time off to donate blood.
- ** Health & Wellbeing** is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
- ** Ongoing learning & development** is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
- ** Career Development Opportunities **(nationally and Globally)

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

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