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Client Services Officer

2 weeks ago

Perth, Australia CV Check Full time

**About Us**

At CVCheck, we continue to develop the most technologically advanced information-screening platform available to help individuals and businesses source and share verified information relevant to employment, licensing and more. We offer checks globally and are the main screening provider for tens of thousands of businesses and government organisations.

**About The Role**

CVCheck are currently seeking a Clients Services Officer to join our fast-paced and vibrant team at our brand new Perth CBD headquarters. This role will see you responsible for providing CVCheck and Cited systems assistance to clients and organisations completing pre-employment screening checks to facilitate rapid mobilisation of verified workforces to site.

This role will see you working closely with new and existing CVCheck organisations throughout all stages, from implementation, onboarding, and ongoing support to admin users, to the day-to-day management of their business accounts. You will provide SLA reports and review best practices for organisation staff and their newest assets - their staff.

Full training will be provided.

**Duties include but are not limited to**:

- Providing product knowledge and technical support
- Coordination of API implementations, onboarding, and ongoing management of CVCheck managed Client Accounts
- Provision of system training to Client Admin users
- Identification and escalation of system/procedure improvements
- Fortnightly/Monthly SLA Reporting
- Complete account set up
- API trouble shooting and support to both internal and external partners
- Working closely with Product, IT, Finance and Operations teams to provide requirements for customisation of products

**The Good Stuff**

Working for CVCheck will provide you with a fantastic opportunity to gain insight into an established tech company with strong growth ambitions. If you are a motivated individual who thrives in a fast-paced environment, and a problem solver at heart, then this is the role for you

**Benefits include**:

- Flexible working including work from home options
- Work for an ASX listed company
- Join the company at an incredibly exciting team and enter a world of energy and enthusiasm
- Enjoy a brand-new, easily accessible Head Office located within the Perth CBD
- Opportunity for career-growth and development
- Plenty of lunches and Friday Drinks

**What You'll Bring**
- Flexibility to work varying start and finish times (6 AM - 2 PM | 7 AM - 3 PM | 8 AM - 4:30 PM)
- Computer proficiency - including Word and Outlook
- Attention to detail
- Outstanding customer service skills
- Strong verbal and written communication skills
- A positive outlook with a can-do attitude
- Contact Centre experience is beneficial
- Friendly personality
- Ability to work independently
- Ability to adapt and communicate with clients and users who have varying levels of experience and knowledge
- Previous experience with CVCheck and Cited software is desirable

**What's Next?