Client Services Officer

Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism

Join an organisation that makes a real difference within the community.

About Centrecare

Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth metropolitan, Goldfields and South West regions.

The Role

Casual pool position that will work across Centrecare's six Perth metropolitan offices, covering employees leave. This position is based at the front desk attending to enquiries over the phone and in person, assist with appointment bookings and the general administration duties of each branch you work at. For this role, we require strong reception, administrative, customer service and organisational skills to provide a positive impact to the team and office.

Office hours are 9am-5pm Monday & Friday; shifts may vary between 9am-8pm and consists of an evening shift per week 12pm-8pm.

A Few Specifics

• First point of contact for clients when they arrive to the branch.
• Manage phone lines as they come in and multiple calendars for appointment bookings.
• Work in a busy fast paced environment, whilst handling multiple queries at once in a compassionate and professional manner for clients who are in need of our service.
• Attend to general enquiries, administration duties and provide assistance, including referring to other branches or agencies.
• Exercise sound judgement, initiative, confidentiality and sensitivity when providing secretarial support where possible.

About You

• Minimum 12 months experience in a busy administration/client services environment.
• Strong knowledge across Microsoft programs and a willingness to learn our internal booking and records systems.
• Excellent written and verbal communication skills with the ability to be conveyed in a professional and courteous manner at all times.
• The ability to operate out of different locations across the metro area (north and south).
• A current National Police Certificate
• Current Driver's licence and access to a reliable vehicle.
• Flexible availability to work across Monday - Friday between 9am - 8pm.
• Fast learner and ability to work within a close multi-skilled team environment.

Benefits

• Casual loading 25%
• Discounted corporate health cover provided for by Bupa and Medibank Private
• Access to professional development and training
• Insurance cover to and from work
• Employee Assistance Program

How to apply

Click apply and you will be directed to our online job board to view further details on the vacancy description and complete your application. Please make sure to submit your updated resume and clearly state your availability in your cover letter.

Position Closes: 8 November 2025

Shortlisting will commence upon receipt of applications, Centrecare reserves the right to close the position early if needed.

Should you have any queries, please contact Human Resources on

At Centrecare:

Children feel Valued, Heard, and Safe: Centrecare is fully committed to the National Principles for Child Safe Organisations, child safe cultures and practices. harm. Centrecare also believes that all children are valuable and worthy of respect. It strongly supports the rights of the child and is committed to ensuring the safety, wellbeing and protection of all children who are in contact with or receive its services.

We are Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

We support the Uluru Statement from the Heart: We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap.