Team Leader Call Center

2 weeks ago

Adelaide Region SA, Australia News Corp Australia Full time

**What’s the role?**

The Team Leader sits within the contact centre at our state of the art Adelaide HQ. The role will lead a team of dedicated specialists who support News’ customers that subscribe to our products from either a print or a digital perspective.
- Productively and proactively manage a team and be the main point of escalation
- Create an environment where we exceed every customers needs and earn every customers loyalty.
- Coaching is a crucial part of this role, driving speed to competency, performance and enable a thriving, positive and supportive culture
- Advocate and communicate with clarity and authenticity to inspire and motivate
- Support the team in resolving customer issues
- Carry out performance and development reviews
- Review team's performance against general and performance measures
- Communicate company vision, clear on its strategy and how to cascade to their teams
- Facilitate meetings that inform and inspire their teams to success
- Performance management when required within NCS processes

**Who are you?**
- Strong verbal and written communication
- Experience in leading a team
- Motivational and leadership skills
- Results orientated with a proven track record of meeting KPI’s
- Ability to develop strong working relationships

**What’s in it for you?**
- An opportunity to innovate, challenge the norm and pioneer the way forward
- A truly collaborative environment
- Variety of work where no two days are the same
- Work with some of Australia's most recognised and prestigious brands
- Make a difference as part of Australia’s most influential media organisation
- Employee discounts with multiple partners like Binge, Kayo, Coles, Qantas, Apple, Medibank, plus many more
- Paid Birthday & Volunteer Leave
- Access to on-site gym and cafe

**Who are we?**

The nation’s most influential media organisation, News Corp Australia reaches an unduplicated audience of 16 million Australians every month. As well as our famous news and sports brands, we lead the way in fashion, food, health, real estate and parenting. We have the largest online news audience in the country, with a bigger digital footprint than Facebook.

**What’s next?**
- Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply_

  • Customer Service

    1 week ago

    Adelaide Region SA, Australia News Corp Australia Full time

    **Who are we** News Corp Australia is the nation’s number one media company. Each month, 16 million Australians choose to consume news and information across our suite of digital and print products. We publish seven of the country’s top ten newspapers. Our digital sites have a monthly unique audience of 7.4 million. And we have the biggest mobile news...

  • Call Center Customer Service

    1 week ago

    Adelaide Region SA, Australia News Corp Australia Full time

    Work in the contact centre within our state of the art Adelaide HQ. Be part of a team of dedicated specialists who support News’ customers that subscribe to our products from either a print or a digital perspective. What’s the role? - Answer customer queries relating to new products, changes, suspension or cancellation of subscription services - Talk...

  • Call Centre Team Supervisor

    5 days ago

    Adelaide Region SA, Australia HAYS Full time

    Join a Federal Government Call Centre as a Team Supervisor ensuring exceptional team customer service **Your new company** This Government Departments focal point is about collaborating people, policies and programs in order to make a difference in the lives of thousands of Australians every day. Based in the CBD, this organisation is supporting people in...

  • Team Leader, Call Centre

    2 days ago

    Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

    **South Australia Police** **Job reference**: 658856 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **5 New positions available - Multiple term full-time Team Leader Call Centre vacancies up to 9 months.** **Do you want to be a part of the SAPOL Blue Team committing to Safer Communities across SA? These...

  • Call Centre Sales Team Leader

    3 weeks ago

    Adelaide, South Australia at Full time

    Add expected salary to your profile for insightsAre you a driven leader who thrives in a fast-paced, sales-focused environment? Returnify is seeking a passionate and experienced Call Centre Sales Team Leader in Norwood, Adelaide to take our outbound sales team to the next level.About ReturnifyReturnify is providing everyday Australians to take control of...

  • Team Leader

    1 week ago

    Adelaide Region SA, Australia AGL Energy Full time

    As the needs of our customers change, so do we. At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more...

  • Sales and Enablement Specialist

    2 weeks ago

    Adelaide, South Australia Leader Full time $80,000 - $120,000 per year

    Position: Sales and Enablement SpecialistCompany:Leader ComputersLocation: Adelaide, SAEmployment Type: Full-timeAbout UsJoin Australia's Fastest-Growing IT Distributor – Work with A-Players, Deliver A-Grade ResultsAre you passionate about driving sales success and enabling teams to perform at their best? Do you thrive in a fast-paced, high-performance...

  • Aps6 Team Leader

    1 week ago

    Adelaide Region SA, Australia Department of Veterans' Affairs Full time

    Location: Adelaide, SA - Contact Officer: Michelle Ta on 08 9366 8365 The Team Leader role is essential in the daily running and resource management of the Incapacity Payments team. This role manages the workload, performance, accuracy, adherence to behaviours and productive relationship management across a large team. Ensuring a safe, organised and...

  • Call Centre Operator

    4 days ago

    Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946;...

  • Call Centre Officer

    5 days ago

    Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946;...