Call Centre Sales Team Leader

4 weeks ago


Adelaide, South Australia at Full time

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Are you a driven leader who thrives in a fast-paced, sales-focused environment? Returnify is seeking a passionate and experienced Call Centre Sales Team Leader in Norwood, Adelaide to take our outbound sales team to the next level.

About Returnify

Returnify is providing everyday Australians to take control of their finances. We're a fast-growing company that values innovation, empathy, and outstanding service.


The Role

As a Sales Team Leader, you'll be at the heart of our call centre operations, responsible for:

Leading, coaching & motivating a team of 12 outbound appointment setters (warm leads)

Driving performance through KPI management & continuous improvement strategies

Ensuring every customer interaction is handled with professionalism & care

Managing escalations & supporting team problem-solving

Reporting on performance and sharing actionable insights with the call centre manager

Assisting in the recruitment, onboarding, and training of new staff

What You Bring

Previous leadership experience in an outbound call centre or sales environment

Strong coaching and mentoring skills with a proven track record of hitting team targets

Excellent communication, motivation, and conflict resolution skills

Adaptability in a fast-changing environment with a proactive, solutions-focused mindset

Experience implementing new ideas, tools, or technologies to lift team performance

What We Offer

Competitive base salary + performance-based incentives

A supportive and collaborative culture that recognises achievement

Career progression opportunities as we continue to expand

Fun reward & recognition initiatives to celebrate your wins

Ready to Step Up?

If you're a proven sales leader who loves driving results and bringing out the best in your team, we want to hear from you

Salary match Number of applicants Skills match

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