
Call Centre Sales Team Leader
4 weeks ago
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Are you a driven leader who thrives in a fast-paced, sales-focused environment? Returnify is seeking a passionate and experienced Call Centre Sales Team Leader in Norwood, Adelaide to take our outbound sales team to the next level.
About Returnify
Returnify is providing everyday Australians to take control of their finances. We're a fast-growing company that values innovation, empathy, and outstanding service.
The Role
As a Sales Team Leader, you'll be at the heart of our call centre operations, responsible for:
Leading, coaching & motivating a team of 12 outbound appointment setters (warm leads)
Driving performance through KPI management & continuous improvement strategies
Ensuring every customer interaction is handled with professionalism & care
Managing escalations & supporting team problem-solving
Reporting on performance and sharing actionable insights with the call centre manager
Assisting in the recruitment, onboarding, and training of new staff
What You Bring
Previous leadership experience in an outbound call centre or sales environment
Strong coaching and mentoring skills with a proven track record of hitting team targets
Excellent communication, motivation, and conflict resolution skills
Adaptability in a fast-changing environment with a proactive, solutions-focused mindset
Experience implementing new ideas, tools, or technologies to lift team performance
What We Offer
Competitive base salary + performance-based incentives
A supportive and collaborative culture that recognises achievement
Career progression opportunities as we continue to expand
Fun reward & recognition initiatives to celebrate your wins
Ready to Step Up?
If you're a proven sales leader who loves driving results and bringing out the best in your team, we want to hear from you
Salary match Number of applicants Skills match
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