Customer Service

1 week ago

Adelaide Region SA, Australia News Corp Australia Full time

**Who are we**

News Corp Australia is the nation’s number one media company. Each month, 16 million Australians choose to consume news and information across our suite of digital and print products. We publish seven of the country’s top ten newspapers. Our digital sites have a monthly unique audience of 7.4 million. And we have the biggest mobile news network in Australia.

The News Corp Australia subscriptions contact centre is based in Adelaide and supports all the subscription brands across the country. Our team looks after subscribers’ needs in sales, retention and customer service.

We currently have a number of opportunities available to join our contact centre team in full time and part time roles within Customer Service as well as Sales & Retention. The roles are based in our Adelaide CBD offices with the potential for hybrid work-from-home arrangements after you are settled into the role.

**What you would be doing**
- Answer customer calls relating to new products, changes, complaints or cancellations
- Help customers to work through their concerns, and reinforce the value in their investment and connection with our products
- Offer the best solutions available based on the customer’s needs
- Provide accurate information and quotations
- Accurately transact on the customers account using our systems
- Work to KPIs and goals focused around our Customer Advocacy program and first call resolution

**Who are you?**
- Experience in a Customer Service, Sales and/or Retention environment
- Great at listening, building connection and managing customer expectations
- Excellent communication and negotiation skills
- A high-quality approach to your work
- Highly flexible, self-motivated and happy to work autonomously
- Comfortable learning new technology and systems
- Confident communicator and open to feedback to help you improve your skills
- Enjoy being part of a team and contribute to a fun and competitive environment

**What’s in it for you?**
- Potential for hybrid work between home and office
- Access to on-site gym and cafe plus free snacks
- Health and wellbeing support including access to Headspace App and employee assistance program
- Multiple leave options available, including Paid Parental, Birthday leave & Volunteer leave
- Attractive incentive and rewards program for sales & retention
- Free digital subscriptions to our news publications, CODE Sports, and BrainGains
- Subsidised print home delivery and Foxtel
- Exclusive staff only offers from a wide range of partners like JB HI-FI, Qantas and Medibank
- Comprehensive training and career development opportunities across the global News Corp network

**What’s next?**
- Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply_

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