Customer Service Officer

4 days ago

Lytton, Australia Inghams Full time

We’ve been proudly bringing joy to tables and smiles to faces with the delicious food we’ve been crafting for over 100 years.

A large part of our strong growth and success is because we’re always looking for new ways to do things and thinking about how we can create a better, more sustainable future world together.

Our success as an industry leader in providing deliciously good food means we can continue to invest in our future as we work towards becoming Australia and New Zealand’s first choice for poultry.

**Your opportunity to join our team**

As a Customer Service Officer, you will be part of our friendly Customer Service Team who thrives on collaboration, knowledge-sharing, and diversity is supported. Working Monday to Friday, you will support our customers to ensure they have a great customer experience, answering queries and supporting them in choosing the right products for their business.

**Benefits**
- Onsite Parking
- Great employee benefits including product discounts, travel discounts + more
- Great job security with an ASX-listed and stable company
- The health, safety, and wellbeing of our people is our highest priority
- Fast-paced and team-focused environment
- Consistent hours provided weekly

**Daily Tasks**
- Providing customer service to our existing customers; helping with inquiries and supporting them with choosing the right products for their business
- Completing daily call cycle and keying orders
- Providing information and upselling on Ingham’s products to customer orders
- Providing administrative support to the wider customer service team and business development managers, in relation to our customers.
- Stakeholder engagement with customers, operations, and logistics
- Responsible for accurately processing payment credits, ensuring timely updates to accounts, and reconciling discrepancies.

**You will bring to this role**
- Exceptional customer service skills
- Proficiency in MS Office Suite, particularly Outlook, Excel, Word, PowerPoint, and MS Teams
- Experience working in fast-paced environments
- Strong communication and presentation skills with the ability to think outside the box
- Relevant experience in food manufacturing or FMCG would be advantageous
- Excellent time management skills and the ability to meet tight deadlines
- Ability to collaborate effectively in a team and work independently.

We’re looking for people who are curious, caring, courageous and committed to join us. People who want to contribute their best work every single day and continue delivering delicious food that’s**Always Good.

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