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Customer Service Assistant

2 weeks ago

Lytton, Australia Beginning Boutique Full time

This is a rare opportunity to join one of Australia’s leading and fastest growing online retailers and be the first point of contact for our loyal customer base. This role is includes overnight shift work and weekends.

Key Responsibilities:

- Access and work in multiple systems and databases simultaneously
- Provide timely and professional responses to customers
- Provide solutions to all enquiries in accordance with our brand promise, company values, site policies and Australian Consumer Law
- Open customer returns and provide quality control on garments
- Process customer returns
- Provide support to the Operations Manager, Customer Care Manager and Customer Care team where required
- Actively participate in company meetings and provide feedback on team efficiencies where applicable

To be successful, you will:

- Have at least 2 years minimum experience in a similar back-end customer service role
- Have a touch typing speed of at least 75 words per minute and 90% accuracy
- Display confident and professional phone and communications manner
- Have previous experience with working in multiple systems and databases, including Mac systems and software
- Have a general understanding of our brand
- Be able to meet and exceed tight deadlines
- Demonstrate ability to problem solve
- Take initiative and authority of your role to give our customers a positive experience

To be successful, you will:

- This role is on a casual basis for an immediate start to help cover our peak trading period
- Training to be conducted during business hours
- This role includes working from home opportunities
- This role reports to the Customer Care Manager
- Only successful shortlisted applicants will be contacted for an interview

**Job Type**: Casual

**Salary**: From $25.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Free drinks
- Free food
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Shift work
- Weekend availability

Supplemental pay types:

- Overtime pay
- Penalty rates

**Experience**:

- E-commerce Customer Service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)