Customer Service Representative

13 hours ago


West Perth, Australia TELCO SERVICES AUSTRALIA PTY LTD Full time

**About TSA**:
TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We represent Telstra - you know who they are - an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services.

We are currently looking for customer service consultants to join our Telstra Customer Service Inbound Team in a Part Time capacity, 25 hours per week - you choose your shift

**About your new role**:
You will engage customers, build rapport and provide outstanding customer service solutions. You will also be required to:

- Navigate through multiple systems whilst maintaining customer engagement on the phone - so advanced technical and computer skills is a must
- Answer incoming calls and provide exceptional customer service
- Confidently handle technology faults, complaints and trouble-shooting issues, solving any problems our customers may have
- Work towards daily goals and targets

This is a part time opportunity with training commencing on the 24th August. Training will be **full time hours for 5 weeks **but once that is complete you will move to your preferred shift:

- **9am - 2pm**
- **9:30am - 2:30pm**
- **10am - 3pm**

**We want to hear from people that**:

- Can talk to people from all walks of life, you are a confident conversation starter
- Have a genuine desire to help people with a friendly demeanour
- Can navigate new technology systems efficiently and accurately
- Are natural problem solvers and take pride in delivering exceptional customer service
- Are ready to thrive in a call centre environment - we will teach you everything you need to know
- Are looking for your next challenge - whether you are looking to get back into the workforce, seeking your next stable career opportunity or just want to try something new

**What TSA can offer you**:
Our people are the foundation of our success and we’re committed to supporting you in a diverse environment with a range of benefits including:

- A monthly incentive program in addition to your base salary
- Vibrant work environment with engaging trainers and leaders
- Multiple career paths
- Flexible work arrangements
- Paid training and receive a Cert III in business
- Discount and benefits

**The Essentials**:

- You must have eligibility to work in Australia
- You must be able to commit to the full time training, commencing on the 24th of august

**Salary: $48,000 Pro Rata + Super + Monthly Incentives**

**So what are you waiting for? Join our team today**

**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

**Job Type**: Part-time
Part-time hours: 25 per week

**Benefits**:

- Referral program

Schedule:

- Monday to Friday



  • West Perth, Australia TSA Group Full time

    Company Description We’ve been providing customer experience solutions to some of Australia’s biggest brands for more than two decades, managing contact centre operations and Voyages Indigenous Tourism Australia is one our partners. Representing Voyages Indigenous Tourism Australia, you will be a brand ambassador who protects these rich cultural...


  • West Perth, Australia TSA Group Full time

    Company Description **Company Description** TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. **What is in it for you?** - Chose to work or 9 or 10 day fortnight * - Work...


  • West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. We’re a purpose driven business and our mission is clear. We endeavor to create...


  • West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. We represent Telstra - you know who they are! - an Australian telecommunications company which builds...


  • West Perth, Australia Royal Automobile Club of WA Full time

    About Us: - With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."- Your Opportunity: - In the Customer Service and Sales Representative role -_ known as _Member Solutions...


  • Heidelberg West, Australia HMPS Propac Full time

    **Introduction**: We're searching for a dedicated Customer Service Representatives to join our team located in Heidelberg West and deliver outstanding service in every customer interaction. **Description**: As a Customer Service Representative, you'll be the first point of contact for our valued customers. Your responsibilities will include: - Ensuring that...


  • Perth, Western Australia 11 Recruitment Full time $60,000 - $80,000 per year

    RETAINED SEARCH / EXCLUSIVE LISTINGAbout our client Our client is a global business with a long history of innovation and a strong presence across Australia. The company specialises in conveyor belt productivity solutions. Its product range includes fastening systems, splicing tools, belt cleaners, maintenance tools with built-in safety features, and belt...


  • Perth, Australia Inject Full time

    Competitive base salary + Bonus Structure! - Full-time role regular Monday-Friday, hours Malaga branch. - Leaders in the Stone industry, training and support provided. **About CDK Stone** For 40 years, CDK Stone has been the one to beat when it comes to sourcing and providing the finest tools and equipment range on the market. Through our exclusive...


  • Heidelberg West, Australia HMPS Full time

    **Introduction**: - As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional service, addressing inquiries and ensuring customer satisfaction - This role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced manufacturing environment - In...


  • Perth, Australia ChoiceOne Pty Ltd Full time

    Choice One is seeking x5 Customer Service Representatives for a client based in Nedlands & Osbourne Park **Key Responsibilities** - Answering incoming phone calls from clients - Assisting technicians with any queries - Booking in jobs and scheduling appointments across Perth and the South West - Co-ordination of technicians daily work - Receiving and...