Customer Solutions

2 weeks ago

Parramatta, Australia Pepper Full time

**What we have on offer**

Based in Parramatta, we are seeking an experienced Customer Solutions - Case Officer on a permanent basis, whose role is to ensure the appropriate administration of disputes and document custody is ensured whilst providing an exemplary level of customer service in line with Pepper guidelines.

**What we’re looking for in you**
- At least 2 years’ collections experience in a contact centre environment in the financial services industry.
- Ensure disputes are recorded as required by legislation and that the departments involved are kept up to date during the resolution process
- Ensure that potential risks are promptly reported to the appropriate authority
- Issue acknowledgements, completed requests, relevant notifications to appropriate departments
- Ensure all internal and external relationships are maintained at high standards whilst exhibiting a high level of customer service

**Our Benefits**

We’re committed to making Pepper a great place to work and supporting you. We will offer you a values-based and diverse environment, a leadership team that supports and inspires you to strive for success and a culture that rewards and recognises strong performance and potential. We have a wide range of benefits on offer including:

- Flexible work arrangements
- Learning and development opportunities
- Free gym membership
- 12 weeks of paid parental leave
- Purchased leave
- A home loan and employee referral program
- Discounted loan rates
- Employee recognition program
- Extensive wellness program including free flu shots

**Who We Are**

At Pepper, we’re focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business.
We aim to provide options for our customers and make a real difference to their lives.

Underpinning all that we do are our three core values:

- Can Do_ - We think outside of the box and leverage the power of teamwork to deliver,
- Balanced _- We set our customers up for success, producing win-win outcomes that are both human and profitable, and
- Real _- We respect people and keep it honest.

Pepper has grown to become one of Australia’s largest non-bank lenders and has been recognised as Australia’s Best Specialist Lender over the last 9 years. In 2021, Pepper celebrates its 21st birthday.
- Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values._

**Work Locations***: Parramatta Level 5, 18 Smith Street Parramatta 2150

**Job***: Customer Service Operations

**Status***: Permanent Full-time

**Closing Date***: Ongoing

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