Operations Manager, Customer Financial Solutions

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

**Help people create their tomorrow, while you create yours**

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

**How you’ll make an impact**

Lending and Everyday Banking Operations delivers the right level of quality service, efficiently and effectively, to our customers, planners and advisers.

As the Operations Manager, Customer Financial Solutions, you will actively manage the arrears management and financial hardship functions, to assist existing customers who may be experiencing difficulty in repaying their loan. This role needs to effectively lead, motivate, coach and develop their team, creating a customer centric and high-performance culture. This role will also support the development of the offshore collections team, whilst also sharing accountability for their performance and customer experience.

You’ll make an impact by:

- People Leadership and Resource management
- Strategy and Continuous Improvement of Operational processes
- Stakeholder/Vendor Management
- Project implementation and Change Management
- Risk Management
- Customer Service
- Reporting
- Financial and 3rd Party Partner Performance

**What you will bring to the team**
- 10+ years experience in leading teams across the banking and financial services industry, with demonstrated success at developing and executing operational frameworks in a blended, complex environment, driving high performance cultures and customer-based outcomes.
- 5+ years Arrears Management and Financial Hardship experience
- 5+ years experience managing 3 rd party partner relationships and performance
- Demonstrated cost centre ownership and budgeting experience
- Demonstrated experience in delivering organisational financial benefits
- Tertiary qualifications in business and/or finance.

**You’ll thrive here if **

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating.

**Why we think you’ll love working at AMP**

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on - better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work.

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

**We believe in the power of inclusion and diversity**

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

**Ready to create your tomorrow?**

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Looking forward to meeting you.