Customer Care Officer

2 days ago

Parramatta, Australia Complete Credit Solutions Full time

We are rapidly expanding, and we are looking for like-minded individuals who want to grow with us

As our Customer Care Officer, your primary responsibilities will be helping the business resolve disputes or financial hardship assistance requests received through multiple channels. You would be working towards resolutions by providing options to customers, offering case-by-case solutions, and monitoring agreements for adherence.

Who are we?

Born in 2012 by our two founders, Complete Credit Solutions is an Australian-owned and operated business specialising in the acquisition and servicing of consumer debts, including credit cards, personal loans, and car finance.

What will you get from us?
- Competitive salary, part-time role
- Supportive management who want you to succeed
- Ongoing learning and development
- A considerate and helpful team
- A Certificate IV in Leadership and Management paid for by us

Do you have?
- Experience working within the banking, collections and financial services industry
- Experience working with customers in Financial Hardship situations and/or in a Customer Care position
- Have an understanding of and provide appropriate outcomes that adhere to the NCCP and the Code of Banking Practice
- Excellent verbal and written communication with conflict resolution skills
- Ability to effectively negotiate, make decisions and meet set deadlines
- Performance driven and accountable, with a strong customer focus
- Strong computer literacy and attention to detail

Other important items:
Due to the sensitive nature of this role, criminal history and reference checks will be conducted, however this will not affect your ability to apply.

As an equal employment opportunity employer Complete Credit Solutions are committed to creating a diverse, inclusive and flexible environment and welcome all people to apply.

You will also have access to wellness programs and thousands of discounted products through our HR tech platform, Employment Hero.

No need for suits and boots every day - we have a smart casual dress policy so you can feel comfortable at work.

**Salary**: $60,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application Question(s):

- What is your expected salary range?

Work Authorisation:

- Australia (required)

  • Customer Care Consultant

    2 weeks ago

    Parramatta, New South Wales, Australia Regency Care - Assistive Technology Partners Full time $80,000 - $120,000 per year

    Our Guiding Principles:We start every day excited to find new ways to support real and lasting care. Going the extra mile for the smile is more than our mantra: It's how we measure our client's satisfaction and our performance.At Regency Care, our core values guide everything we do: Listen Well, Work at the Speed of Right, Sweat the Details, Acknowledge...

  • Customer Care Consultant

    7 days ago

    Parramatta, New South Wales, Australia Regency Care - Assistive Technology Partners Full time $80,000 - $120,000 per year

    Our Guiding Principles:We start every day excited to find new ways to support real and lasting care. Going the extra mile for the smile is more than our mantra: It's how we measure our client's satisfaction and our performance.At Regency Care, our core values guide everything we do: Listen Well, Work at the Speed of Right, Sweat the Details, Acknowledge...

  • Team Leader, Rostering and Customer Service

    4 days ago

    Parramatta, Australia Zest Care Full time

    Full-time, permanent position (38 hours per week) - Base location: Parramatta ( 4 days in the office and 1 day from home) - Attractive salary including non-for-profit benefits via salary packaging **About the role** Team Leader, Rostering and Customer Service is responsible for the rostering function within the organisation and leading a team of 8 Business...

  • Case Manager

    1 week ago

    Parramatta, Australia Just Better Care Full time

    Are you passionate about making a positive difference in your local community? - Assist customers to live independently in their home, keeping them safe and connected to their community. We are looking for a permanent full time **Case Manager** to join our caring and dynamic office team in Newington. Just Better Care Case Managers perform an integral role...

  • Customer Care Consultant

    2 weeks ago

    Parramatta, New South Wales, Australia HCF Australia Full time $60,000 - $80,000 per year

    Join an award winning team at the HCF contact centre and provide Uncommon Care to our Members over the phone.About The RoleOur Member Care Consultants are instrumental in managing the member experience for HCF Members to ensure that they always receive a personal and exceptional service over the phone. Working within a contact centre to clear targets, you...

  • Customer Service Officer

    2 weeks ago

    Parramatta, New South Wales, Australia Metromix Concrete Pty Ltd Full time $60,000 - $75,000 per year

    Customer Service Officer - Metromix Pty Ltd.Parramatta, Sydney NSWCustomer Service - Call Centre (Call Centre & Customer Service)Full time$30 – $35 per hourMetromix is a construction materials company operating in Sydney, Newcastle and Blue Mountains. We are the company that is Big Enough to Deliver, Small Enough to Care and are a Customer focused...

  • Customer Care Consultant

    1 week ago

    Parramatta, Australia HCF Full time

    Permanent, full time - 38 hours/week - Parramatta, NSW (hybrid working available) - $57, 470 base + super + shift loading (18% rotational or 9.5% fixed loading) - Multiple vacancies with rotating and fixed shift times available. The Role: Our Customer Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they...

  • Manager Complex Customer Communications

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $149,739 per year

    Clerk Grade: 11/12 (one role available) Employment Type: Temporary to 30 June 2026 Hybrid vs In-office requirements These roles sit within the Revenue NSW Division in the Taxes & Grants team About the team The Program Delivery Team in Taxes & Grants are tasked with leading innovative and best practice projects in supported programs. The Customer Innovation...

  • Project Support Officer

    2 weeks ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $134,000 per year

    Project Support OfficerLicensing and Accreditation, Building Commission NSWGrade: Clerk Grade 3/4Location: Parramatta 2 days a week required, other locations may be consideredTerm: OngoingApplications Close: Thursday, 04 September :59am)This is an exciting opportunity to become a Project Support Officer in the Licensing & Accreditation Business Strategic...

  • Customer Care Consultant

    4 weeks ago

    Parramatta Park, Queensland, Australia Mitsubishi Heavy Industries Air-Conditioners Australia Full time

    Location:NSW - Regents ParkEmployment Type:Full-Time TemporaryDepartment:Customer CareAbout the Company Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia's leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems.In a short 25 years the company has pushed the boundaries...