Customer Care Officer

1 day ago

Parramatta, Australia Complete Credit Solutions Full time

We are rapidly expanding, and we are looking for like-minded individuals who want to grow with us

As our Customer Care Officer, your primary responsibilities will be helping the business resolve disputes or financial hardship assistance requests received through multiple channels. You would be working towards resolutions by providing options to customers, offering case-by-case solutions, and monitoring agreements for adherence.

Who are we?

Born in 2012 by our two founders, Complete Credit Solutions is an Australian-owned and operated business specialising in the acquisition and servicing of consumer debts, including credit cards, personal loans, and car finance.

What will you get from us?
- Competitive salary, part-time role
- Supportive management who want you to succeed
- Ongoing learning and development
- A considerate and helpful team
- A Certificate IV in Leadership and Management paid for by us

Do you have?
- Experience working within the banking, collections and financial services industry
- Experience working with customers in Financial Hardship situations and/or in a Customer Care position
- Have an understanding of and provide appropriate outcomes that adhere to the NCCP and the Code of Banking Practice
- Excellent verbal and written communication with conflict resolution skills
- Ability to effectively negotiate, make decisions and meet set deadlines
- Performance driven and accountable, with a strong customer focus
- Strong computer literacy and attention to detail

Other important items:
Due to the sensitive nature of this role, criminal history and reference checks will be conducted, however this will not affect your ability to apply.

As an equal employment opportunity employer Complete Credit Solutions are committed to creating a diverse, inclusive and flexible environment and welcome all people to apply.

You will also have access to wellness programs and thousands of discounted products through our HR tech platform, Employment Hero.

No need for suits and boots every day - we have a smart casual dress policy so you can feel comfortable at work.

**Salary**: $60,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application Question(s):

- What is your expected salary range?

Work Authorisation:

- Australia (required)

  • Customer Service Officer

    3 days ago

    Parramatta, Australia HCF Full time

    **About HCF** At HCF, our purpose is to bring our human touch to healthcare. We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. **About the...

  • Customer Service Officer, Cm

    3 days ago

    Parramatta, Australia Link Group Full time

    **Overview** Join Our Team as a Customer Support Officer! Are you a people person with a passion for providing exceptional customer service? Do you thrive in a dynamic and supportive team environment? If so, we have an exciting opportunity for you! At LINK group - Corporate Markets, we're seeking an outgoing individual who loves interacting with customers...

  • Collections - Customer Service Officer

    3 days ago

    Parramatta, Australia Collection House Full time

    Parramatta CBD location a short walk from the station and shops - Hybrid WFH flexibility for work-life balance and no weekends - Supportive training and career progression **Collection House** (CLH) is one of Australia’s largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. We provide practical, customer...

  • Customer Service Officer

    3 days ago

    Parramatta, Australia Public Sector People Full time

    3 month temporary - $32.17 p/h + Super - 5 minute walk from Parramatta Station Public Sector People are proudly partnered with City of Parramatta to recruit for 3 customer service officers. Contract: 3 months Pay rate: $32.17 p/h + Super Key Responsibilities: - Manage high volume calls, providing exceptional customer service - Provide information of...

  • Project Officer

    1 week ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the Project Officer role at NSW Department of Customer Service15 hours ago Be among the first 25 applicantsJoin to apply for the Project Officer role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW Department...

  • Customer Service Officer

    1 day ago

    Parramatta, Australia Ashdown Consulting Full time

    Upto $316.32 p/d Plus Super - 6 Month Contract - Parramatta / Hybrid **Customer Service Officer | 6 Month Contract | Upto $347.95 p/d Including Super** **About the Company** Looking for a Customer Service superstar to join an exciting and rewarding team for a large NSW Government organisation located in Parramatta. This is a hybrid role working Monday -...

  • Customer Service Officer

    3 days ago

    Parramatta, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. - As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity._ - We are _**_bold, imaginative, respectful_**_ and...

  • Principal Disciplinary Officer

    2 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the Principal Disciplinary Officer role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Principal Disciplinary Officer role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is...

  • Customer Accounts Officer

    1 day ago

    Parramatta, Australia Hanson Full time

    We are recruiting for a highly motivated professional to join the National Shared Services Centre to join the centralised credit team as a **Collections Officer **located in **Parramatta, NSW.** This role is instrumental in performing the day to day task of account management and collections within the centralised credit function which is a part of the...

  • Senior Claims Officer

    2 weeks ago

    Parramatta Park, Queensland, Australia insurance & care NSW Full time

    ParramattaPermanent roleParramatta, 3 days per weekSalary from $113,574 + superAbout the RoleProvide advice and deliver crucial insurance coverage to homeowners in the event a contractor is unable to honour their commitments due to insolvency, death, disappearance or the licence suspension of builders.Provides the best customer experience to homeowners...