Customer Care Officer
2 days ago
We are rapidly expanding, and we are looking for like-minded individuals who want to grow with us
As our Customer Care Officer, your primary responsibilities will be helping the business resolve disputes or financial hardship assistance requests received through multiple channels. You would be working towards resolutions by providing options to customers, offering case-by-case solutions, and monitoring agreements for adherence.
Who are we?
Born in 2012 by our two founders, Complete Credit Solutions is an Australian-owned and operated business specialising in the acquisition and servicing of consumer debts, including credit cards, personal loans, and car finance.
What will you get from us?
- Competitive salary, part-time role
- Supportive management who want you to succeed
- Ongoing learning and development
- A considerate and helpful team
- A Certificate IV in Leadership and Management paid for by us
Do you have?
- Experience working within the banking, collections and financial services industry
- Experience working with customers in Financial Hardship situations and/or in a Customer Care position
- Have an understanding of and provide appropriate outcomes that adhere to the NCCP and the Code of Banking Practice
- Excellent verbal and written communication with conflict resolution skills
- Ability to effectively negotiate, make decisions and meet set deadlines
- Performance driven and accountable, with a strong customer focus
- Strong computer literacy and attention to detail
Other important items:
Due to the sensitive nature of this role, criminal history and reference checks will be conducted, however this will not affect your ability to apply.
As an equal employment opportunity employer Complete Credit Solutions are committed to creating a diverse, inclusive and flexible environment and welcome all people to apply.
You will also have access to wellness programs and thousands of discounted products through our HR tech platform, Employment Hero.
No need for suits and boots every day - we have a smart casual dress policy so you can feel comfortable at work.
**Salary**: $60,000.00 - $75,000.00 per year
**Benefits**:
- Employee discount
- Referral program
Schedule:
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- What is your expected salary range?
Work Authorisation:
- Australia (required)
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