Lac Information Officer

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
- 2 Positions
- Based in Bankstown

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About You
The Local Area Coordinator (LAC) program is focused on improving the lives of people with disability and works directly with participants to facilitate choice and control over the NDIS services they receive. Information officers are committed to improving the lives of all people with disability aged nine and above (including their families and carers where appropriate) in empowering people to facilitate choice and control over their lives.
The LAC Information team consists of a team of specialist frontline staff, trained in NDIS technical procedures. The team provide frontline inquiry handling services, including being the first point of contact for people with disability, community members and participants, as well as being responsible for linking participants and customers to internal and external resources and support.
Information Officers maintain detailed participant records within the NDIS Business System and are responsible for the frontline management of, and initial response to, complaints on behalf of the LAC program.
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
- Knowledge and experience working in the human services sector (e.g. disability, aged care etc.), and/or lived experience of disability.
- Demonstrated understanding of the National Disability Insurance Scheme.
- Having a contemporary attitude towards disability - Well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds.
- Demonstrated experience in providing professional and friendly customer service and advice to the community.
- Organisational and time management skills with the ability to plan workload, prioritise and meet deadlines.
- Experience using client management systems and excel.

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our Commitment to Diversity
To Apply
Applications close Tuesday, 6th May 2025
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.