Lead Management Support Officer

1 week ago

East Melbourne, Australia The Royal Australian College of General Practitioners (RACGP) Full time

Member Experience
Marketing & Commercial
Sydney
Full Time, Permanent
11/10/2024
$89,152 p.a FTE base plus 14% Super, Full time, permanent opportunity, Sydney location
Additional leave over Christmas Period and well-being days
Diverse role in a supportive environment
About the RACGP
The Royal Australian College of General Practitioners (RACGP) is the voice of general practitioners (GPs) in our growing cities and throughout rural and remote Australia. For more than 60 years, we’ve supported the backbone of Australia’s health system by setting the standards for education and practice and advocating for better health and wellbeing for all Australians.
We foster the future of general practice through our profession-led, community-based training model for the Australian General Practice Training Program and other training pathways. We train GPs to deliver quality, whole-person care to patients across Australia, support their ongoing professional development and provide a point of connection for GPs serving communities in every corner of the country.
About you
As our Lead Management Support Officer, you’ll have a strong customer mindset and a positive, can-do attitude. A passionate team player, you can also work autonomously and enjoy meeting new people and helping others. Working closely with other lead support officers and other internal stakeholders, you’ll possess the following:
customer service experience
excellent communication and interpersonal skills
high attention to detail and ability to complete multiple tasks simultaneously
the ability to pick up new and custom IT systems quickly
proficiency in Microsoft Office and Zoom webinar
event coordination experience (highly desirable)
About the opportunity
Reporting to the National Manager Marketing GP Training, you’ll support the delivery of the marketing and engagement functions for colleges GP training programs. You’ll provide direct support to the regional campaign lead team and be a key point of contact for medical students and doctors interested in a career in general practice. Some other responsibilities include:
providing a high level of customer service in responding to enquiries in a timely manner, offering accurate guidance and assistance to prospective applicants
maintaining the college’s Customer Relationship Management (CRM) contact database
providing administrative support to the regional campaign lead team such as collating reports, booking travel, updating records, etc.
attending promotional events and activities
assisting in the preparation of events and other activities such as booking webinars, managing RSVPs, arranging catering, booking couriers, collating collateral, etc
The Benefits
14% superannuation
Additional leave over the Christmas and New Year period
17.5% annual leave loading for EBA employees
Hybrid working arrangements
The Core Academy
High-profile health and education organisation where progressive leadership, innovation integrity, collaboration and accountability are valued.
To apply
**Applications close**: 25th October 2024
“We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant”
The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging.

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