Office Manager

Location: Melbourne | Northern Metropolitan

Job type: Not provided

Organisation: Royal Women's Hospital

**Salary**: Salary not specified

Occupation: Administration/Secretarial

Reference: 24361

**Administrative Officer
- Social Work Department and the Women’s Alcohol and Drug Services**
**Permanent full time position [38 hours per week & option of AD**O’s]. Part time applicants will also be considered.**

**Classification: AO 21- AO25 [$64,121.00 to $72,192.00 p/a].**

**The Royal Women’s Hospital**
The Royal Women’s Hospital is Australia’s first and largest specialist hospital dedicated to improving the health and wellbeing of newborns and women of all ages. To join the Women’s is to be instrumental in forging progress towards health equity for women from ground-breaking research through to the bedside delivery of multi-disciplinary clinical care. Creating exceptional experiences is at the heart of everything we do for our patients, their families, and our people across our specialised services within maternity, neonatal and women’s health.

**Position Purpose**:
The Administrative Officer delivers a professional and caring customer focused service, often as the first point of contact and communication for arriving patients, their families and other visitors, including external agencies. The Administrative Officer will be responsible for the quality, effective and efficient clerical, receptionist and administrative functions of the Social Work Department and WADS in the hospital. The Administrative Officer will support the work of the Social Work and WADS Managers and Team Leaders.
The Administrative Officer is responsible for the provision of excellent customer service. They are responsible for ensuring a friendly welcome and prompt response for patients, families and visitors to the Women’s Counselling and Support offices. They are responsible for ensuring a sensitive, confidential and efficient point of contact and referral for patients who attend WADS, Social Work, Badjurr-Bulok Wilam Spiritual Care, the Family Accommodation Service, the Family and Reproductive Rights Education Program [FARREP], the Sexual Assault Crisis Line [SACL] and Abortion and Contraception Services. The Administrative Officer will facilitate collaborative relationships with other hospital departments, ensuring the efficient management and maintenance of administrative systems and providing administrative support to Social Work and WADS staff.

**Your contribution**:
Your duties will include (but are not limited to) the following:
- Undertake administration and reception duties for services, which are provided in the Women’s Counselling & Support offices
- Manage and provide prompt response to queries related to the service as received both internally or externally
- Co-ordination, booking and managing of appointments across multiple internal, external and partner organisations
- Liaise with hospital clinical and non-clinical departments to ensure the smooth and efficient communication and administration of the services
- Lead and manage all aspects of reception duties
- Photocopying, filing, word processing and other duties as required
- Prepare and process invoices, purchase requisitions, cheque and EFT requisitions and maintain records in relation to these
- Maintain Family Accommodation Services effectively in consultation with the Manager of Social work and the Coordinator of Family Accommodation Services when requested

**About you
- To be successful within this role you will need to have**:

- Well-developed consumer focused skills and experience
- Well-developed computer literacy including use of a PC, mouse, keyboard, standard Microsoft office software and ability to utilize the hospital electronic medical record and other electronic databases
- Well-developed office management and administration skills
- Relevant experience in health, government or community agencies
- Sensitivity to the needs of families in crisis and/or grief
- Demonstrated ability work within a team environment
- Well-developed interpersonal skills, including verbal and written

**Our offering**:
When you join the Women’s you unite with talented people who share your purpose and unwavering determination to advance health outcomes for all women. You will find a workplace that is collaborative, progressive and passionate about learning and working together in multi-disciplinary teams to ensure you find the exceptional in your everyday.

We are proudly Breastfeeding Association accredited. The Women’s is committed to gender equity principles and our people have an awareness of and sensitive approach to violence against women/family violence matters.

**Ready to make the move?**

**COVID-19 Vaccination Requirement**
Please be aware that in line with the Health Minister's Covid-19 Mandatory Vaccination Order, all workers at the Women's regardless of role, will be required to be fully vaccinated (3 doses) for COVID-19 or hold an