Customer Service Officer

2 weeks ago

Melbourne, Australia State Revenue Office Full time

Location: Melbourne | CBD

Job type: Not provided

Organisation: State Revenue Office

**Salary**: $55,439 - $71,194

Occupation: Customer Service/Call Centre

Reference: VG/SRO/OP/
1640845/0722

Multiple ongoing and fixed term Customer Service Officer Grade 2 positions are available in the Duties and Debt Management Branch, Operations Division in Melbourne.

**Customer Service Officers, Duties and Debt Management Branch**
- **Multiple ongoing and fixed term roles in the Duties and Debt Management Branch, Operations Division**:

- **Salary $55,439 plus 10.5% superannuation - VPS Grade 2**:

- **Based in Melbourne CBD, with hybrid working opportunities**

**What we offer**

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment. Find out more about working at the SRO at sro.vic.gov.au/careers, or via our LinkedIn page.

**The opportunity**

Often the first point of contact for customers, these rich and interesting roles are responsible for providing excellent customer service in relation to duties and debt recovery functions.

These roles support the administration of various revenue lines, including updating and maintaining the customer database, supporting effective and efficient customer services, debt recovery and reaching agreed key performance indicator targets.

Reporting to a Team Leader, you will be responsible for:

- Performing debt recovery and customer service tasks that support revenue collection.
- Working with customers to negotiate debt payment arrangements.
- Accurately recording detailed customer information through updating and maintaining customer databases.
- Achieving agreed performance targets and supporting business objectives.

**Who we are looking for**

To be successful in this role, you will have:

- Experience in customer service or debt collection.
- A passion and commitment for delivering quality customer service.
- Excellent written and verbal communication skills and a strong work ethic.
- The ability to operate in a fast-paced result-oriented environment where you are expected to demonstrate a capacity to resolve debts and achieve outcomes.
- A team focus, with strong computer literacy skills.

**How to apply**

**More information**

You can find out more about this role via the position description. You can also contact **Gaurav Shaha, Branch Manager, Duties and Debt Management **on 03 9628 0061**.**

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history. SRO employees must provide evidence they are vaccinated against COVID-19 or have a medical exemption.

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