Customer Service Officer

4 days ago


Melbourne, Australia State Revenue Office Full time

Location: Melbourne | CBD

Job type: Not provided

Organisation: State Revenue Office

**Salary**: $55,439 - $71,194

Occupation: Customer Service/Call Centre

Reference: VG/SRO/OP/
1640845/0722

Multiple ongoing and fixed term Customer Service Officer Grade 2 positions are available in the Duties and Debt Management Branch, Operations Division in Melbourne.

**Customer Service Officers, Duties and Debt Management Branch**
- **Multiple ongoing and fixed term roles in the Duties and Debt Management Branch, Operations Division**:

- **Salary $55,439 plus 10.5% superannuation - VPS Grade 2**:

- **Based in Melbourne CBD, with hybrid working opportunities**

**What we offer**

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment. Find out more about working at the SRO at sro.vic.gov.au/careers, or via our LinkedIn page.

**The opportunity**

Often the first point of contact for customers, these rich and interesting roles are responsible for providing excellent customer service in relation to duties and debt recovery functions.

These roles support the administration of various revenue lines, including updating and maintaining the customer database, supporting effective and efficient customer services, debt recovery and reaching agreed key performance indicator targets.

Reporting to a Team Leader, you will be responsible for:

- Performing debt recovery and customer service tasks that support revenue collection.
- Working with customers to negotiate debt payment arrangements.
- Accurately recording detailed customer information through updating and maintaining customer databases.
- Achieving agreed performance targets and supporting business objectives.

**Who we are looking for**

To be successful in this role, you will have:

- Experience in customer service or debt collection.
- A passion and commitment for delivering quality customer service.
- Excellent written and verbal communication skills and a strong work ethic.
- The ability to operate in a fast-paced result-oriented environment where you are expected to demonstrate a capacity to resolve debts and achieve outcomes.
- A team focus, with strong computer literacy skills.

**How to apply**

**More information**

You can find out more about this role via the position description. You can also contact **Gaurav Shaha, Branch Manager, Duties and Debt Management **on 03 9628 0061**.**

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history. SRO employees must provide evidence they are vaccinated against COVID-19 or have a medical exemption.



  • Melbourne, Australia Robert Half Full time

    Full time opportunity on offer to work for one of Australia's largest retail wholesalers, who pride themselves on their leading innovation for success **The Company** As a key wholesaler to the retail trade for ANZ this well-known company prides themselves on industry-leading innovation by developing, manufacturing, and marketing their own product! Due to...


  • Melbourne, Australia Hassett People Solutions Full time

    Work from home or from the office - Port Melbourne Location - $50k to $60k plus superannuation **ABOUT OUR CLIENT AND THE ROLE** The Mr Group are a leading Franchise business providing Home Services including Antenna, Pest Control, Alarm, CCTV and Gutter Cleaning services, who are going through an exciting growth period. They are looking for a highly...


  • Melbourne, Australia Cleanaway Waste Management Limited Full time

    Overview Join Australia's leader in sustainable, total waste management solutions. Customer Service Officer About Us Joinus at Cleanaway and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high...


  • Melbourne, Australia Talent Connect Australia Full time

    Hybrid work arrangement (remote & office) - Great team and culture - Great team and culture Ongoing development and career growth - Great opportunity to step into a corporate career - Remote working opportunity - Monday - Friday schedule - Inbound customer service - Perm Opportunity - Immediate Start Whether your background comes from hospitality, tourism,...


  • Melbourne, Australia Talent Connect Australia Full time

    Hybrid work arrangement (remote & office) - Great team and culture - Great team and culture Ongoing development and career growth - Remote working opportunity - Monday - Friday schedule - Inbound customer service - Perm Opportunity You will be working a mix of remotely and from the CBD office, collaborating and working within a wider customer service team...


  • Melbourne, Australia ROBERT WALTERS AUSTRALIA Full time

    About the Company:Our client is a leading manufacturing business based in Sunshine West. They are currently growing their Customer Service team and this will be the third new addition to the team. Have the opportunity to work across Customer Service and Administrtion duties.Working Hours: 8:30 AM - 5:00 PMWorking Location: 5 days in Sunshine Office Key...


  • Melbourne, Australia AkzoNobel Full time

    **Date**:Apr 24, 2025 **Location**: Melbourne, AU **Company**:AkzoNobel **About AkzoNobel** Since 1792, we’ve been supplying the innovative paints and coatings that help to colour people’s lives and protect what matters most. Our world class portfolio of brands - including International, Sikkens and Interpon - is trusted by customers around the...


  • Melbourne, Australia McMillan Shakespeare Full time

    Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia’s leading experts in NDIS Plan Management and Support Coordination. At...


  • Melbourne, Australia Roc Consulting Full time

    $70K - $80K SALARY + SUPER - NATIONAL BUSINESS WITH UNCAPPED CAREER SCOPE - BRILLIANT COMPANY CULTURE - TEAM BASED ATMOSPHERE **UP TO $80K SALARY + SUPER** **GREAT TEAM CULTURE - FANTASTIC WORKING ENVIRONMENT - CAREER SCOPE** **GUARANTEED JOB SECURITY - NATIONAL MARKET LEADING BUSINESS** **Company** This business is one of Australia's largest providers...


  • Melbourne, Australia Visy Full time

    **Job no**: 40001049 **Work type**: Full Time **Location**: Melbourne - East Customer Service Officer If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you! - Highly autonomous role with a supportive and collaborative team culture - Outstanding long term career pathways within a market...