CRM Officer

6 days ago

Melbourne, Australia Head Office St Kilda Rd Full time

**CRM Officer - 12-month contract, full time, based Melbourne**

Healthscope is seeking an experienced and motivated CRM Officer to support our growth agenda through expert management of our Customer Relationship Management (CRM) system - Salesforce. This role is pivotal in implementing and maintaining streamlined processes to ensure optimal use of Salesforce across the organisation.

You will facilitate comprehensive education and training in Salesforce, generate market insights and trends through automated data and reporting, and provide essential technical support in collaboration with our IT team.

**As the CRM Officer, your responsibilities will include**:

- Salesforce administration and maintenance
- Process implementation and optimisation
- Education and training
- Reporting and analytics
- User support, issue resolution and continuous process improvement

**Essential Criteria**:

- **Salesforce Administration**: 2-4 years of hands-on experience as a Salesforce administrator or in a similar role, with a strong track record of managing and optimising CRM environments
- **Data Management**: Experience with data management practices, including data imports, exports, deduplication and data integrity
- **User Support and Training**: Demonstrated experience in providing user support and training, with the ability to communicate technical information to non-technical users effectively
- **Process Improvement**: Proven experience in developing and implementing process improvements, workflows, and automation within Salesforce.
- **Reporting and Analytics**: Experience in creating and maintaining reports and dashboards to provide actionable insights to stakeholders
- **Project Management**: Basic project management skills, including the ability to manage multiple tasks and projects simultaneously.

**Would you like to know more?**

**Why Healthscope?**

We care about your career at Healthscope.

Healthscope is Australia's only national private hospital operation and healthcare provider with a network of 39 hospitals that service every state and territory. People are at the heart of our organisation. We employ over 19,000 people and work with almost as many accredited medical practitioners nationwide. Our people are known for achieving exceptional clinical outcomes, transparent public reporting and positive patient feedback that is industry leading.

No matter the role, every day our people make a difference to the lives of our patients, their families and carers, and we consider it a privilege to be part of their journey.

As part of the OneHealthscope Community of Care, you’ll be supported by committed leaders and work with strong, innovative teams who always strive to deliver exceptional care and positive experiences. We encourage the pursuit of continuous professional development, specialisation and education, and support our people to achieve their goals.

**Applications close**: 8th November 2024

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