CRM & Loyalty Coordinator - Group Marketing

1 week ago

Brisbane, Australia GPC Asia Pacific Full time

**The Role**:
**Core Competencies include**:

- Take proactive action to ensure that WH&S practices and policies are in place to provide a safe environment for all team members, and adhere to legislative requirements, company expectations and other safety initiatives.
- Visibly show commitment to WHS through participation in formal and informal discussions, workplaces visits and monthly audits
- Understand and demonstrate behaviour in accordance with all Company policies and procedures, including Code of Conduct, Discrimination, Bullying and EEO and all applicable laws whilst ensuring continual compliance with relevant legislation relevant to the role including OHS
- All other tasks as directed by Manager
- Role model, inspire self in creating Genuine Service moments.
- Be highly visible, live the Company values and lead by personal example.
- Teamwork
- Communication
- High Work Standards and Execution
- Agility
- Conflict Resolution
- Decision making

**Duties include**:

- Develop, support, and execute loyalty campaigns across Retail and Trade
- Develop, support, and execute CRM campaigns as per road map.
- Provide support on Loyalty & CRM initiatives across Retail and Trade.
- Prepare reports and insights on performance of campaigns and being results focused.
- Plan and support meetings, events and activations for Loyalty & CRM programs.
- Co-ordinate projects with agencies/vendors/key stakeholders.
- Co-ordinate Member & Customer communications for Loyalty and CRM Programs.
- Loyalty & CRM program reporting.
- Documentation of processes, including QA processes
- Support CRM end user teams with all admin queries.
- Build and develop communications to support CRM initiatives.
- Support CRM end user base with technical troubleshooting.
- Work with and support CRM Technical Teams.
- Support ongoing CRM projects.
- Support CRM campaigns and initiatives.

**About you**:

- Brand Compliance
- Manage Schedules
- Excellent written & presentation skills
- Asset Production
- Microsoft Office competent
- Project Management
- Data Analysis
- Bachelor’s Degree

***About us**:
With 100 years operational experience, GPC Asia Pacific is the largest automotive aftermarket parts supplier in Australia and New Zealand. With 6,000 employees, GPC Asia Pacific operates a number of portfolio businesses in the automotive parts market, with the most well-known being Repco, NAPA, AMX and McLeod Accessories.

**Thank you for your interest in becoming part of the GPC Asia Pacific family.

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