Customer Onboarding Team Leader

**About the Role**
This newly created role within our Finance, Transformation and Operations division will be responsible for leading and coaching a team to successfully control the quality of the customer onboarding process.

Key responsibilities:

- Oversee the team to ensure they deliver on agreed daily onboarding target, communicate progress and escalate any issues
- Ensure all bank policies and regulatory obligations are met when identifying new to bank Non-Individual customers for onboarding
- Onboard new to bank Non-Individual and related Individual customers
- Engage key stakeholders for procedural uplift
- Overseeing the team to ensure they accurately and effectively update customer details using key systems while meeting team and individual KPIs
- Support, motivate and coach the team in meeting individual and team targets
- Responsible for ongoing performance management and identifying continuous improvement opportunities.
- Ensuring timely, accurate and efficient completion of initial and ongoing KYC/Customer Due Diligence in line with the bank’s AML program.
- Serve as the escalation point for issues regarding more complex client profiles and when required, communicate directly with customers.
- Maintain confidentiality of customer information in line with internal policies

**About you**

Knowledge of KYC and ability to manage in line with BOQ policies and procedures will also be important in this role.

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01620