Customer Onboarding Consultant

3 days ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Customer Onboarding Consultant - Suncorp Bank
**Req ID**: 84008
**Department**: SB Business Operations
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
This role is an opportunity for those seeking to gain valuable experience in customer identification (Applicable Customer Identification Procedures (ACIP) and Know Your Customer (KYC) at onboarding for complex non-individual customers - which underpins Suncorp’s obligation to Protecting Our Customers. This will also include maintaining and enhancing KYC compliance practices within Business Banking. This role is responsible for supporting customers via calls (outbound and inbound) with Business Banking account openings, processes and enquiries.
**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: Permanent, Full-time
What will your day look like?
**As a Customer Onboarding Consultant, you will**:
Perform ACIP and KYC for non-individual customers at onboarding for complex non-individual customer entity structures i.e. trusts and multiple layers of beneficial owners.
Support customers via outbound (and inbound) calls with Business Banking account openings, enquiries and processes while balancing team, customer, risk and performance outcomes.
Support KYC compliance and risk teams with Regulatory activities, including discrepancy management, investigation, analysis and compiling of information as required for specific requests.
Support AML/CTF compliance and risk teams to carry out KYC reviews by providing information, data, system access, procedures and other key governance artefacts as required.
Provide support and training to business on KYC compliance and obligations.
Accountable for maintaining high data quality standards by ensuring information captured in Suncorp’s systems and documentation are correct and maintained in a timely manner.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Compliance experience required, specific to KYC (mandatory)
Experience in a frontline banking and/or contact centre operations (Desired)
Proven experience in a customer focused environment
Stakeholder engagement
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
29/01/2025, 11.59pm, (Melbourne Australia)

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