Onboarding Advisor

**About the role**

Customer Support plays an integral part in the customer lifecycle from the onboarding process to resignation in Great Southern Bank. The team looks at AML/KYC onboarding activities, manual creation of customer profiles, Australia Post ID verification, business profile creation. Team also performs all maintenance on existing customer profiles.

Assist and plan Day-to-day management for all customer onboarding, KYC assessment and review, including troubleshooting, communicating, and escalating across the business to drive and deliver the right outcomes.

In all you do, quality will be a focus. Operations delivers the highest standard of excellence which is underpinned by quality out. Quality is a key pillar for all Operations team member accountabilities.

You will play a critical role in the customer experience and journey, as such, you will be held to account on all actions taken support or detract from this journey. In every instance it is expected the best outcome for our customers and Great Southern Bank is reached.

**About you**
- Minimum 1-3 years’ experience in the Financial Services or related industry with exposure to resource planning, modelling, and scheduling preferably with exposure to Active Operations Management
- Strong customer service ethic and the ability to successfully establish and maintain effective relationships
- Developing people management skills, in particular staff coaching, team leadership and the ability to motivate a team
- Strong time management skills with the ability to motivate others to achieve business goals.
- High level of computer literacy with a proven ability to adapt to new digital/system environments
- Preferred exposure to Agile and Continuous improvement methodologies
- Previous experience with straight through processing and automation considered advantageous
- Basic knowledge of relevant finance industry standards, acts, codes and legislations (e.g. CCC, Code of Practice, Privacy Act, Trade Practices Act, Financial Services Reform Act).

**What’s in it for you?**

We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.

You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected._ _We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers._ _We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._
- #LI-Hybrid_