Service Coordinator

2 weeks ago

Sydney, Australia Johnson Controls Full time

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

**The Company**

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat.

**This is a 12-month contract role based in our Macquarie Park office.**

**Responsibilities**:

- Support our valued customers’ enquiries by proving exceptional customer service while identifying their needs and working to solve them promptly
- Maintenance scheduling and day-to-day coordination of Service Technician activities
- Manage installations and service call enquiries
- Ensure contract KPI’s are met in accordance with existing customer agreements
- Inventory management and parts ordering for service jobs
- Create service-on-demand jobs and warranty claims
- Update ServiceMax with job-related information and closure
- Create and issue purchase orders for sub-contractors and suppliers
- Accurate data entry for all customer invoicing and job updates
- Activities relating to invoices and rectification and credit notes

**What we look for**:

- Experience in a medium-high volume and fast paced customer service or admin role
- Ability to pick up the phone and strive to solve issues promptly
- Customer centric, empathetic, patient and understanding demeanour
- Experience using ServiceMax or similar service software platform
- High level of experience in MS Office software including Outlook, Teams and Excel
- Ability to work effectively within a team and or independently
- Security License preferred, or ability to obtain

LI-JS4

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