Retention Representative

**What’s the role?**

Be part of a team of dedicated Retention specialists who support News Corp Australia’s subscribers for our digital and print products.

Work in the contact centre within our state of the art Adelaide HQ. Be part of a team of dedicated specialists who support News Corp Australia’s subscribers for our digital and print products.

**About the role**:
+ Support subscribers across various channels on queries relating to new products, changes, suspension or cancellation of subscription services

+ Proactive outbound calling to retain current customers and re-engage previous customers

+ Retain and grow our print and digital subscriber base

+ Give the customer product options and educate to enhance the value they get from us

+ Work efficiently through every interaction using Salesforce to accurately transact for the customer

+ Work towards KPIs and goals focusing on our Customer Advocacy program

+ The contact centre is open Mon-Fri 6.30am to 5.30pm with an earlier finish on the weekend. Your hours will be rostered within these times.

**Who are you?**

+ A confident problem solver and communicator - both verbal and written

+ You take pride in facilitating an outstanding customer experience

+ Using new digital products and systems comes naturally to you

+ Calm in the face of change and pressure

+ A self starter who takes pride in their work

+ Experience in a Sales or Retention environment preferred

**News Benefits**

News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:
+ **Exclusively ours** - Access to publications and products from across the News Corp family

+ **Health & wellbeing** - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)

+ **Time off** - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.

+ **Helping you grow** - Development opportunities (including diversity and inclusion - focused education series) and recognition

+ **Financial wellbeing** - Support on making the most of your money

+ **Perks & discounts** - Exclusive offers across a range of products and services

+ **Giving back** - Make a difference to our communities.

+ **Workplace Inclusion and facilities** - Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms

Who are we?

News Corp Australia is the nation’s most influential media organisation, operating more than 150 household-name brands across print, digital and multimedia. We lead the way in travel, fashion, food, health, homes and lifestyle, and we are the largest publisher across print and digital, reaching more than 16 million Australians each month.

What’s next?

**Our Commitment to Diversity, Equity and Inclusion** _We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know._

**Category**:
State & Community Mastheads

We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for: Together, we inform, advocate and inspire all Australians, for a better Australia.

With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple digital, video, audio and print platforms.
- Renowned for world-class journalism and marketing services nationally and internationally, we are passionate, creative and dynamic. We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.