Customer Success Specialist

5 days ago

Greater Adelaide SA, Australia Essential HR Full time

Represent one of Australia's leading Construction SaaS Technologies
- Company primed for rapid growth
- A Customer Service focussed role

**SiteBook** is a leading SaaS technology for the construction sector, helping customers improve the visibility, accuracy and efficiency of coordinating construction sites, safety processes and pre-construction services. We are preparing for accelerated growth in the Australian market and we’re building a team of results-driven sales professionals to lead the charge.

**Why join us**:Elevate your career in one of Australia’s leading technology companies that is poised for rapid growth. You will join a team that is committed to delivering innovative and impactful digital solutions to the building industry, and will be rewarded with an excellent remuneration package, flexibility to work from home and provision of training and career development.

**Main responsibilities**:

- Coordinating customer onboarding process
- Demonstrating the software to potential customers
- Develop system integration/implementation plans for customers
- Oversee the successful implementation of the software
- Provide technical and product support to customers
- Ensuring the retention of existing customers
- Routine customer engagement, ensuring a great experience for existing customers.
- Continuously improving customer experience
- Assist with product development with feedback from customers
- Assist in creating training materials
- Preparing and quoting on customer Change Requests
- Maintaining a CRM system
- Managing inbound customer service calls

**What you will bring**:**
- Experience in SaaS
- Knowledge of the Australian construction industry, including but not limited to, industry terminology, pre-construction and construction processes
- Background in construction with existing industry networks preferred
- Excellent communication and negotiation skills
- The ability to document and improve the onboarding process
- The ability to upsell products and services to existing customers
- Highly motivated & professional attitude
- Technologically adept
- Familiarity in working in a CRM software and/or other sales analytics tools
- Ability to work from home in your own professional office environment

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