Customer Service Representative

7 days ago

Greater Adelaide SA, Australia Suncorp Group Full time

**Join a Trusted Insurance Leader and Make a Real Difference**

**Customer Service Representative - Terri Scheer Insurance**
- _Location:_ 1 King William Street, Adelaide (Hybrid: Option to have 4 days Work From Home, 1 day in office after probation)
- _Start Date:_ Wednesday, 16 July 2025
- _Hours:_ Full-time (37.5 hours per week), Monday to Friday
- _Salary:_ $60,000 + 12% Super + performance incentives

Are you passionate about helping people and providing outstanding service? We’re on the lookout for friendly, motivated Customer Service Representatives to join our **Terri Scheer** team — one of Australia’s leading names in Landlord Insurance.

If you're someone who enjoys solving problems, supporting customers, and working in a dynamic and inclusive environment, this could be the role for you.

**What You’ll Be Doing**

As a key member of our Sales & Service team, you’ll:

- Take inbound calls from new and existing customers
- Understand customer needs and recommend the right insurance solutions
- Underwrite, update, and cancel policies as required
- Deliver an exceptional experience across every customer interaction
- Work towards achievable service, sales, and retention targets
- Thrive in a team that values initiative, empathy, and results

Full product and industry training will be provided,

**What You’ll Bring**
- A passion for delivering brilliant customer service
- Strong communication and problem-solving skills
- The ability to remain calm and resilient under pressure
- High attention to detail and a proactive mindset
- No insurance experience needed — just a drive to learn and help customers

**What’s in It for You**

At Suncorp, we’re committed to supporting your career and wellbeing. Here's what we offer:

- **Hybrid work setup**: Enjoy the balance of having the option to work from home 4 days a week
- **Attractive salary + incentives**: $60,000 base + 12% super + performance-based bonuses
- **Career development**: Ongoing learning, training, and study support
- **Employee discounts**: Access exclusive deals from 400+ retailers, including our insurance products
- **Wellbeing support**: Discounts on health insurance and gym memberships
- **Generous leave**: 20 weeks parental leave for primary carers
- A diverse, inclusive and values-driven culture where individuality is celebrated

**Why Join Us?**

For over a century, Suncorp has been helping customers protect what matters most. Our team is committed to making a real impact through empathy, courage, and doing the right thing.

If you’re ready to grow your career in a company that truly cares, we’d love to hear from you.

**_ Not sure if you meet every requirement? That’s okay._**

We value diverse backgrounds and experiences. If you’re excited about this role and think you’d be a great fit, we encourage you to apply. Let’s start a conversation.

**Advertised**: 05 Jun 2025 AUS Eastern Standard Time
**Applications close**: 22 Jun 2025 AUS Eastern Standard Time

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