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Customer Service Coordinator

3 weeks ago

Edinburgh North, Australia Civilmart - Precast Civil Industries Full time

**Introduction**:
Who We Are?
Elevate your career with Civilmart, a trailblazing national force revolutionising the precast concrete industry As one of Australia's leading experts in designing, manufacturing, and delivering top-quality precast solutions for a variety of commercial, civil, and residential projects, we're not just a company - we're a movement driving growth and excellence. Our extensive network spans 23 sites across 6 states, a testament to our unwavering commitment to expansion and quality results.
**Position Overview**:
We're venturing into exciting new markets and seeking an energetic Customer Service Coordinator to bolster our presence in South Australia. This position entails providing sales support and administrative aid to our daily operations, crucially contributing to our quote-to-sale conversion process.
This is a permanent, full-time position, with work scheduled Monday through Friday. As a Customer Service Coordinator, you'll be actively interacting with customers, ensuring seamless internal administrative operations, all while being centrally located in Edinburgh North, SA.
**Your Role & Responsibilities**:
Prepare quotes and finalise sales orders
Capture new job opportunities and customer leads originating from web inquiries
Address customer complaints promptly and effectively
Conduct in-person sales transactions when necessary
Coordinate with finance, production, technical, and logistics departments
Maintain daily updates on stock levels, quotations, and sales orders
Oversee inventory management to ensure product availability
Arrange procurement of non-stock items
Advise customers about delivery schedules
**How You Can Contribute**:
**Essential**: Previous sales support or administration experience
**Proficient in Microsoft Office**: Excel, Outlook, Word
Strong verbal and written communication
Motivated, flexible, and a positive can-do attitude
High attention to detail and accuracy
Effective prioritization and multitasking abilities
Problem-solving skills to resolve customer complaints
**What You Can Expect**:
A competitive remuneration
An exciting challenge and meaningful responsibilities
A company focused on your growth and career development
**How to Apply**:
If you thrive in a fast-paced environment, possess a passion for sales, and relish the chance to make your mark on an ever-evolving landscape, then we want to hear from you
Take the leap and embark on this thrilling adventure with Civilmart by submitting your Resume online today.