Customer Service Coordinator

20 hours ago

North Ryde, Australia Greencross Pet Wellness Company Full time

**Company Description**
Greencross is Australia’s largest integrated pet wellness organisation; with a network of retail stores (Petbarn), veterinary practices (Greencross Vets), and our Animal Emergency Hospitals. Our purpose is to make our world a happier place through the love of pets.

We are looking for team members who achieve outstanding results, and can embody our values: Passion, Authentic, Caring, Knowledge and Togetherness

Greencross is looking for permanent full-time **Customer Service Coordinators **who will play a key role in the success of the Petbarn customer service team, based at the Greencross Support Office in North Ryde, NSW.

Reporting to the Customer Service Supervisor, we are searching for team members who are passionate about providing exceptional customer service while operating in a high paced environment.

The available positions are working a Tuesday to Saturday roster.

**What your day will look like**:

- Ensuring shift KPI’s are met in line with business expectations
- Responding to phone enquiries from internal and external customers.
- Investigating and tracking online customer orders and refunding orders where necessary.
- Managing customer loyalty accounts.
- Communicating with key stake holders to get the best resolution/ answer for the customer
- Providing a high level of support to both external customers and all internal support departments

**Qualifications**
- One to two years’ experience in a customer service representative or call centre role
- Proven experience providing strong customer service
- Proven experience working in role with Key Performance Indicators (KPI’s)
- Excellent communication skills, both written and verbal
- Familiar with Microsoft Office, particularly Outlook, Word and Excel
- Familiar with Magento
- Familiar with or have used Zendesk
- Confidence in dealing with high volume of calls
- You must be able to work a Tuesday to Saturday roster

**Additional Information**
- Work in a business that is passionate about animals
- Be part of the leading pet retail business in the country
- Paid parental leave, flexible working arrangements.
- Pet services and product discounts
- Hybrid working with 3 days in the office and 2 days at home

  • Customer Marketing Coordinator

    5 days ago

    North Ryde, Australia Foxtel Group Full time

    **Customer Marketing Coordinator** **Location**: North Ryde **Life at Foxtel Group** A career with us means working across one or more of our brands including Foxtel, Kayo Sports, BINGE, Flash, Fox Sports and Foxtel Media. When you join, the **Perks at Work** are taken care of: - You’re part of Fox Flex, our hybrid way of working with time spent at...

  • Customer Service

    6 days ago

    Ryde, Australia Pettit Pharma & Device Search Full time

    Great, friendly, awesome team, fun environment - Parking on-site in Macquarie Park - Do you love building relationships with customers? THE COMPANY YOU WOULD BE JOINING - This organisation is a top international medical device/equipment company who are leaders in their very niche field. - They are represented in over 25 countries and operate in 5...

  • Customer Service Representative

    2 weeks ago

    North Ryde, New South Wales, Australia Beiersdorf Australia & New Zealand Full time $60,000 - $80,000 per year

    At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 100 years, we have developed innovative injury and skin care products for our well-known global brands such as NIVEA, Elastoplast, Leuko, Eucerin and La Prairie. We act according to our purpose, WE CARE BEYOND SKIN, and take...

  • Customer Service Coordinator- North Ryde

    1 week ago

    North Ryde, Australia Best Resources Full time

    We have a great Monday to Friday opportunity, in a fast paced contact centre based in North Ryde (Hybrid working 3 days in the office and 2 from home), where you get to not only work with a dynamic team but also bring your dog to work! We are currently seeking a self-motivated and driven, customer service officer to work in a busy Customer Service Call...

  • Customer Service Coordinator

    2 weeks ago

    Bayswater North, Victoria, Australia Accent Aluminium Windows and Doors Full time $60,000 - $80,000 per year

    Accent Aluminium Windows and Doors is an Australian family owned and operated business, a leading manufacturer of high-quality Aluminium windows and doors, committed to deliver innovative, energy efficient, and sustainable solutions, proud of our heritage and proven reputation as a leader in the industry.About the RoleIn this role, you will be key to...

  • Disability Service Coordinator

    6 days ago

    North Ryde, Australia Achieve Australia Full time

    Macquarie Park location - Leadership position - Salary packaging available **Purpose of the role** The Service Coordinator role will coordinate services in our Macquarie houses and lead practice at a site level, providing supervision, on the ground role-modelling, coaching and support for staff as well as supports to the clients. **Why join team...

  • Operation coordinator/Customer Service

    2 days ago

    North Melbourne, Victoria, Australia TESN International Freight PTY LTD Full time $60,000 - $80,000 per year

    About UsTESN International Freight is a boutique freight forwarding and customs brokerage company with offices in Melbourne and Ningbo, China. With over 15 years of experience and strong Asia–Australia trade expertise, TESN provides end-to-end logistics solutions with exceptional service and transparency.About the RoleWe are seeking an organized and...

  • Customer Service Coordinator

    2 weeks ago

    North Sydney Council, Australia I've Got Time PL Full time $40,000 - $60,000 per year

    Join The I've Got Time GroupWe are seeking a full time Customer Service Coordinator to assist in running our Home Services Businesses in our office in Roseville.You will be looking after specific requests for a portfolio of clients who have rebooked reoccurring Pool Services along with managing and coordinating the schedule for the team in the field. You...

  • Customer Service Representative

    1 week ago

    North Ryde, Australia Inghams Group Limited Full time

    **Posted**: 15/07/2025 **Closing Date**: 14/08/2025 **Job Type**: Permanent - Full Time **Location**: NSW - North Ryde **Job Category**: Sales We’ve been proudly bringing joy to tables and smiles to faces with the delicious food we’ve been crafting for over 100 years. A large part of our strong growth and success is because we're always looking for...

  • Customer Service Representative North Ryde/hybrid

    20 hours ago

    North Ryde, Australia Go Ahead Group Full time

    Large International Company - Great $$ - North Ryde / Hybrid One of our valued clients is an International Leader in the Medical Devices Industry. With offices around Australia they need a Recruitment coordinator to join their team with a mix of office - North Ryde | Hybrid to meet an increase in demand. - International Company - Great hourly rates - North...