
Customer Service Coordinator
2 weeks ago
**Company Description**
Greencross is Australia’s largest integrated pet wellness organisation; with a network of retail stores (Petbarn), veterinary practices (Greencross Vets), and our Animal Emergency Hospitals. Our purpose is to make our world a happier place through the love of pets.
We are looking for team members who achieve outstanding results, and can embody our values: Passion, Authentic, Caring, Knowledge and Togetherness
Greencross is looking for permanent full-time **Customer Service Coordinators **who will play a key role in the success of the Petbarn customer service team, based at the Greencross Support Office in North Ryde, NSW.
Reporting to the Customer Service Supervisor, we are searching for team members who are passionate about providing exceptional customer service while operating in a high paced environment.
The available positions are working a Tuesday to Saturday roster.
**What your day will look like**:
- Ensuring shift KPI’s are met in line with business expectations
- Responding to phone enquiries from internal and external customers.
- Investigating and tracking online customer orders and refunding orders where necessary.
- Managing customer loyalty accounts.
- Communicating with key stake holders to get the best resolution/ answer for the customer
- Providing a high level of support to both external customers and all internal support departments
**Qualifications**
- One to two years’ experience in a customer service representative or call centre role
- Proven experience providing strong customer service
- Proven experience working in role with Key Performance Indicators (KPI’s)
- Excellent communication skills, both written and verbal
- Familiar with Microsoft Office, particularly Outlook, Word and Excel
- Familiar with Magento
- Familiar with or have used Zendesk
- Confidence in dealing with high volume of calls
- You must be able to work a Tuesday to Saturday roster
**Additional Information**
- Work in a business that is passionate about animals
- Be part of the leading pet retail business in the country
- Paid parental leave, flexible working arrangements.
- Pet services and product discounts
- Hybrid working with 3 days in the office and 2 days at home
-
Customer Service Coordinator
2 weeks ago
North Ryde, Australia ROHDE & SCHWARZ GmbH & Co. KG Full time**Your tasks**: - Process business transactions such as issuing delivery notes, generating and sending customer invoice, raising purchase orders, and processing supplier invoices - Provide administrative support by preparing & sending correspondence, reports, quotations & tenders to clients - Conduct operational tasks such as job file logging, maintenance...
-
Representative, Customer Service
1 week ago
North Ryde, Australia Edwards Lifesciences Full time**Key Responsibilities**: - Place and monitor orders (e.g., returns, billing adjustments, recalls, assignments) for external and internal customers (e.g., Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction. - Resolve complex customer service activities including investigating and performing root cause...
-
Employee Services Coordinator
5 days ago
North Ryde, Australia Achieve Australia Full timeNorth Ryde location - 12 months contract - Salary packaging options Are you looking for a new role in Human Resources? The Employee Services Coordinator is responsible for coordinating and actioning HR lifecycle administration processes to ensure a positive experience for all employees and stakeholders. As HR Coordinator, you will have a keen eye for...
-
Customer Service
4 days ago
North Ryde, Australia Distribution and Display Full time**Customer Service and Operations Support** **Experience** At least two years of responsible Customer Service. Experience in the print industry would be an advantage, as would time spent in a logistics related environment. **Role and Responsibilities**: - Communication and liaison with clients and key suppliers - Receive job bookings and confirm schedule...
-
Service Coordinator
1 week ago
North Ryde, Australia Achieve Australia Full time**Purpose of the role** The Service Coordinator role will coordinate services and lead practice at a site level, providing supervision, on the ground role-modelling, coaching and support for staff as well as supports to the clients. **Why join team Achieve?** For many of our staff making a real difference to the lives of people with disability and working...
-
Nursing Service Coordinator
7 days ago
North Ryde, Australia Achieve Australia Full timeManage a team of RN's and AIN's - Proven management or leadership experience in disability or healthcare settings - Salary Packaging available **Full Job Description** Based in North Ryde, the Nursing Service Coordinator will coordinate services and lead practice at a site level, providing supervision, on the ground role-modelling, coaching and support for...
-
Mechanical & Essential Services Coordinator
2 weeks ago
North Ryde, Australia City of Ryde Full time**Permanent Full Time Position**: - **Opportunity to work with a passionate team dedicated to deliver the mechanical and essential services**: - **Enjoy a rostered day off approximately once every 3 weeks** **About Us** City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and...
-
Customer Support Coordinator
7 days ago
North Ryde, Australia Ecowize Australia Full time**The company**: Masterwize is part of the Ecowize Group and was established 1985. Masterwize provides multi-location cleaning, property services and specialised one-off cleaning to more than 1000 sites across Australia. We're committed to client outcomes across a broad range of industries. **The Role**: This role of Business Support Coordinator. This is a...
-
Customer Service Coordinator
2 weeks ago
Altona North, Australia Prixcar Services Full time**The Company**: PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services including damage surveys, paint & panel rectifications, vehicle build ups including fleet...
-
Customer Service Coordinator
4 days ago
North Parramatta, Australia O'Brien Glass Industries Limited Full timeOur Customer Service and Administration Team is the first point of contact to our AutoGlass customers. The best thing about this role is that you will be supported by a team of experienced leaders who will provide guided training and coaching on the job, to set you up for success! Our North Parramatta Branch are looking for an experience Customer Service...