Customer Service

4 days ago

Edinburgh, Australia Lineage Logistics Full time

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

Position Details
As we continue our transformation and growth journey in the region, we are now looking to appoint a passionate **Customer Service** team member for our Transport Division at Edinburgh Park, South Australia.

The primary focus of this role is to contribute to a positive customer experience by developing collaborative relationships which support business growth.

**Key areas of responsibility include, but are not limited to**:

- Ensuring positive customer interactions
- Timely and effective issue resolution
- Ensuring accurate customer data management and reporting
- Identify opportunities to build stronger relationships and grow customer activities
- Effectively navigate the organization to resolve customer queries
- Implementing effective controls to address recurring customer issues
- Support the team and business as directed by your Manager
- Follow practices and procedures regarding Food Standards Australia New Zealand (FSANZ), HACCP and Approved Arrangement guidelines whilst also ensuring Chain of Responsibility (CoR) compliance
- Following and enforcing all food safety, quality and legality requirements

Ideal background and experience will include:

- Experience in a Customer Service or similar role
(industry experience is preferable)
- Excellent customer service, problem solving and
influencing skills
- Effective verbal and written communication skills
- Strong time management and organisational skills
- Strong IT skills, in particular Microsoft Office, WMS, TMS

Why Lineage?

Lineage is more than just a cold storage logistics business. We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.

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