Customer Service Officer

4 days ago

Edinburgh North, Australia Barossa Fine Foods Full time

**Who are we?**

Knoll Consultants & Investments Pty Ltd are one of South Australia’s largest food manufacturers and retailer. We have 11 retail stores across 5 brands - Barossa Fine Foods, Angelakis Brothers Seafood, Standom Smallgoods, Schulz Butchers and The Cheesemonger with products manufactured at our facility in Edinburgh North.

Our heritage is expertise in smallgoods and we have taken great pride in our skills, techniques and our brands from the very beginning. We continue to be one of Australia’s most awarded smallgoods maker.

**Who are we looking for?**

We are looking for our next dynamic Customer Service Officer to engage with our customers to fulfill orders and address any queries. A key focus of this role is to ensure that superior customer service is being delivered to all current and potential clients of the business. You will be passionate about delivering exceptional customer service and be comfortable with both phone and written communication, previous experience with an ERP system is desirable.

Reporting to our Customer Service Supervisor and based at our Edinburgh North premises, this is a great opportunity to join our team.

**What we offer?**- 15% Employee Discount on all products at all of our locations.- Paid weekly- Career development & training- Employee Engagement Events- Access to our comprehensive Employee Assistance Program including counseling services.

**Key Responsibilities**:- Highly accurate and proficient data entry for customer orders.- Regular outbound phone contact with customers aligning with call cycle.- Drive sales growth by actively pursuing new distribution opportunities and managing the entire sales cycle.- Strong focus on improving the customer experience in alignment with required outcomes.- Provide timely feedback to the Customer Service Supervisor and production team for customer orders and customer queries.- Continuous improvement by identifying issues, challenges, and finding and implementing solutions.- Reception duties as required.

If you are someone who enjoys customer service and is keen to work with a dynamic team in a growing organisation, then this may be the opportunity for you.
- Applicants for this position will be required to undertake pre-employment medical including drug and alcohol. Proof of eligibility to work is required for all successful applicants._

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