Alchemy Saunas

**Front of House - Fremantle**

**Part-Time (Contracted Position)**

**Location**: Fremantle
**Employment Type**: Contracted, Part-Time
**Hours**: Consistent rostered hours, with flexibility where possible
**Reports To**: Venue Manager

**Join Alchemy Saunas and help redefine modern sauna culture.**

We’re looking for warm, reliable, and customer-focused Front of House team members to join our Fremantle venue. As part of our close-knit team, you’ll be responsible for delivering exceptional experiences to every guest, maintaining smooth daily operations, and helping create an atmosphere that feels welcoming, calm, and connected.

This is a contracted, part-time role offering consistent hours and the opportunity to be part of one of Perth’s most exciting and community-driven wellness brands.

**About You**
- You’re reliable, adaptable, and passionate about helping people feel their best.
- You thrive in customer-facing environments and love creating great experiences.
- You bring calm energy, attention to detail, and a genuine sense of care.
- You’re confident using digital tools (Hubspot experience is a bonus).
- You enjoy working as part of a supportive, collaborative team.

**Why You’ll Love Working With Us**

At Alchemy, we’re not just creating wellness spaces — we’re building a connected community. You’ll join a team that values authenticity, collaboration, and care in everything we do.

**About the Role**

As a Front of House team member, you’ll be the face of Alchemy - greeting guests, managing bookings, and ensuring the venue runs smoothly during your shifts. You’ll balance operational duties with genuine customer care, helping every guest feel at ease and supported throughout their experience.

You’ll also assist with maintaining venue standards, supporting the Supervisor and Venue Manager, and contributing ideas that make the Alchemy experience even better.

**What You’ll Do**

**Customer Experience & Relationships**
- Welcome every guest with warmth, professionalism, and confidence.
- Ensure all customers have a positive, memorable experience.
- Build rapport with regular members and make new guests feel comfortable and informed.
- Handle customer queries and feedback, escalating complex issues when required.

**Daily Operations**
- Take ownership of the venue during your shifts to ensure smooth operations.
- Manage check-ins, check-outs, and session timings efficiently.
- Maintain Alchemy’s high standards of cleanliness, presentation, and safety.
- Monitor sauna and ice bath use to ensure safety and hygiene.
- Complete opening and closing procedures as rostered.

**Communication & Teamwork**
- Handle enquiries in person, by phone, and through Hubspot.
- Work collaboratively with FOH colleagues, Supervisors, and Venue Managers.
- Support effective shift handovers and communicate important updates clearly.

**Safety & Incident Response**
- Follow all safety protocols and emergency procedures.
- Respond appropriately to incidents, completing required documentation and escalating where needed.

**Ad Hoc Duties**
- Support additional operational or customer service tasks as directed by Supervisors or Venue Managers.

**Ready to bring your energy to Alchemy?**

**Job Type**: Casual

Pay: $24.95 - $41.50 per hour

Application Question(s):

- Are you available for early mornings, late nights and weekends?
- We’d love to get to know you a little better Please record a quick 2-minute Loom video introducing yourself. In your video, include:
1. An interesting fact about yourself
2. A quick overview of why you applied for this role and what drew you to Alchemy

How to record & send:
and sign up (it’s free).

Click “New Video” → “Screen & Camera” (or just camera).

Record your video (aim for around 2 minutes).
Copy the link and paste it as your answer to this question.
We can’t wait to meet you

Work Location: In person