Ict/application Support Officer

2 hours ago

Brisbane, Australia Hudson Australia Full time

Our client is a tertiary organisation with a presence across Queensland. They are seeking an IT Support Officer to join their team play a crucial role in ensuring the smooth functioning of our organisational systems. Our focus areas include HR, payroll, learning management, and compliance, with responsibilities spanning User Maintenance, Issue investigation, resolution, and testing. As a valuable member of the dynamic team, you will collaborate closely with business stakeholders and partners to enhance our enterprise solutions.

In the role of Enterprise Systems Support Officer, you will be expected to:

- Provide comprehensive support across our enterprise solutions.
- Actively participate in user acceptance testing.
- Document and update processes and training materials.
- Conduct training workshops when necessary.
- Engage with key stakeholders, vendor partners, and other teams.

About the Role:
Support is extended to enterprise solutions such as Ascender/aPay (payroll), SuccessFactors Employee Central, and other modules (HR), iLearn (learning management), and other corporate solutions. Experience in any of these solutions or similar is highly desirable.
Manage user requests through the Service Desk, triage effectively, and ensure the maintainability of the core product.
Work on issue resolution and assist in testing changes implemented by our Vendor Partner.

Skills Required:
Proficiency in support management.
- Strong problem-solving abilities.
- Excellent communication and Change Management skills.
- Knowledge of organisational solutions like compliance management, learning management, HR, and payroll solutions.
- Advanced Excel expertise.
- Report development skills.
- Proficient in testing methodologies.

**Qualifications and Experience**:

- Proven experience in supporting enterprise solutions, preferably in Ascender/aPay, SuccessFactors, iLearn, or similar.
- Familiarity with user acceptance testing processes.
- Documentation skills for processes and training materials.
- Experience in conducting training workshops.
- Effective engagement with stakeholders, vendor partners, and cross-functional teams.
- Knowledge of compliance management, learning management, HR, and payroll solutions.
- Strong Excel skills for data analysis.
- Experience in report development.
- Testing skills to ensure the quality of changes.

  • ICT Support Officer

    1 week ago

    Brisbane, Queensland, Australia Talent – Specialists in tech, transformation & beyond Full time

    $525 P/DBrisbane Based6 Mont Initial ContactAbout the RoleAs an ICT Support Officer, you'll provide first-level ICT support to departmental staff, ensuring timely resolution of incidents and service requests. You'll play a key role in maintaining smooth day-to-day ICT operations, delivering excellent customer service, and escalating complex issues in line...

  • Ict Consultant

    2 hours ago

    Brisbane, Australia Titan ICT Full time

    **Job Category**:Telecommunications (Information & Communication Technology)**Job Type (PT / FT)**:Full Time**Job Location**:Brisbane**Contract Type**:Permanent**About Us** Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services. With a proud record of delivery since 2003, we have a...

  • Support Officer

    4 days ago

    Brisbane, Australia Queensland Reconstruction Authority Full time

    The Information Communication Technology (ICT) and Information Services Team is responsible for the design, operation, security, and management of QRA's information and communications infrastructure, electronic assets, databases, systems support and management of associated contracts.In this role you will: - Carry out all tasks required for the delivery of...

  • Senior ICT Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Exclaim IT Full time

    About the roleWe are seeking a skilled and customer-focused Senior ICT Support Officer to provide advanced first-level technical support and lead the delivery of Tier 1 helpdesk services within a large and dynamic organisation. This position serves as an escalation point for complex incidents, ensuring high-quality ICT service outcomes while mentoring junior...

  • Ict Support Officer

    2 weeks ago

    Brisbane, Australia All Hallow's School Full time

    ICT | Administration/Support/Service, Information Technology/Communications **Closing date**: 03/10/2025 Part-time, fixed-term position, commencing October 2025. All Hallows’ School, a Catholic Mercy school for girls from Years 5-12, seeks to appoint an ICT Support Officer to join our Community. The ICT Support Officer is part of a collaborative team,...

  • Ict Support Officer

    2 hours ago

    Brisbane Northern Suburbs, Australia Hudson Australia Full time

    The Information and Communications Technology (ICT) Support Officer delivers client focussed ICT support services to the Brisbane-based State Operations Centres (OpCens) and the Metro North and Metro South Regions. The role assists the ICT Officer to deliver ICT services to support the operational and business objectives of the regions. The role also...

  • Ict Service

    7 days ago

    Brisbane, Australia Davidson Group Services Full time

    **Exciting Opportunity in ICT Service & Support!** **Position: ICT Service & Support Officer (6-month Secondment Backfill)** **Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office)** Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and...

  • Aps 5 Ict Support Officer

    5 days ago

    Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $85,503 - $89,106+ Attractive Superannuation - Contact Officer: Kristen Perkins 0429 969 822 **Duties** - Provision of ICT Onsite Support to DVA staff for ICT equipment including surface pros, laptops, telephones, mobile devices, video conferencing, printers, other IT equipment and support for desk relocation - Provision and support of ICT...

  • ICT Operations Support Officer

    6 days ago

    Brisbane, Australia Talent International Full time

    Join a digital customer-focused team supporting the delivery of digitally enabled whole-of-government services. In this role, you will build and integrate server and network capabilities, resolve incidents and service requests, and contribute to operational change and documentation to ensure reliable and efficient services. Key Responsibilities Build and...

  • Support Officer Ict

    4 days ago

    Brisbane, Australia Queensland Health Full time

    Are you passionate about outcomes for children and young people across Queensland? We're committed to providing life-changing healthcare for children and young people for a healthier tomorrow. About the Queensland Children's Hospital The Queensland Children's Hospital (QCH) (formerly The Lady Cilento Children's Hospital), which opened on 29 November 2014, is...