ICT Operations Support Officer

2 days ago

Brisbane, Australia Talent International Full time

Join a digital customer-focused team supporting the delivery of digitally enabled whole-of-government services. In this role, you will build and integrate server and network capabilities, resolve incidents and service requests, and contribute to operational change and documentation to ensure reliable and efficient services.

Key Responsibilities

Build and integrate server and network capabilities for stakeholders.

Monitor and respond to operational and service desk requests within agreed SLAs.

Initiate and implement operational change requests to enhance service quality and continuity.

Analyse and resolve incidents and problems related to servers and networks.

Develop and maintain build documentation, user guides, reports, and configuration records.

Provide input and recommendations for ICT infrastructure procurement and purchasing.

Advise clients and customers on ICT operational services and devices.

Maintain productive relationships with internal stakeholders and external suppliers.

Contribute to service level reporting and performance monitoring.

Provide technical guidance and support to Service Centre and End-User teams as required.

Required Qualifications

Knowledge of ITIL Service Management principles.

Experience maintaining Windows Server operating systems.

Support experience with Active Directory, Group Policy, and Windows Domain environments.

Working knowledge of NTP, DHCP, and DNS.

Basic networking skills.

- Experience with SCCM 2012, VMware host and virtual infrastructure support.

Understanding of SQL databases and query skills.

Strong PowerShell scripting knowledge.

Experience with Microsoft 365 (Office 365) environments.

Apply Now
Match the selection criteria? Click the “APPLY” button now

#J-18808-Ljbffr

  • ICT Support Officer

    5 days ago

    Brisbane, Queensland, Australia Talent – Specialists in tech, transformation & beyond Full time

    $525 P/DBrisbane Based6 Mont Initial ContactAbout the RoleAs an ICT Support Officer, you'll provide first-level ICT support to departmental staff, ensuring timely resolution of incidents and service requests. You'll play a key role in maintaining smooth day-to-day ICT operations, delivering excellent customer service, and escalating complex issues in line...

  • Ict Support Officer

    1 week ago

    Brisbane, Australia All Hallow's School Full time

    ICT | Administration/Support/Service, Information Technology/Communications **Closing date**: 03/10/2025 Part-time, fixed-term position, commencing October 2025. All Hallows’ School, a Catholic Mercy school for girls from Years 5-12, seeks to appoint an ICT Support Officer to join our Community. The ICT Support Officer is part of a collaborative team,...

  • ICT Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia All Hallows' School Full time $50,000 - $80,000 per year

    Part-time, fixed-term position, commencing October 2025.All Hallows' School, a Catholic Mercy school for girls from Years 5–12, seeks to appoint an ICT Support Officer to join our Community.The ICT Support Officer is part of a collaborative team, working under the direction of the Head of ICT Services. The ICT Support Officer will provide organisational...

  • Senior ICT Support Officer

    1 week ago

    Brisbane, Queensland, Australia Exclaim IT Full time

    About the roleWe are seeking a skilled and customer-focused Senior ICT Support Officer to provide advanced first-level technical support and lead the delivery of Tier 1 helpdesk services within a large and dynamic organisation. This position serves as an escalation point for complex incidents, ensuring high-quality ICT service outcomes while mentoring junior...

  • Ict Service

    3 days ago

    Brisbane, Australia Davidson Group Services Full time

    **Exciting Opportunity in ICT Service & Support!** **Position: ICT Service & Support Officer (6-month Secondment Backfill)** **Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office)** Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and...

  • Ict Support Officer

    2 weeks ago

    Brisbane, Australia Queensland Health Full time

    The role This role provides customer focused service delivery management, high level specialist advice and support to ensure ongoing forensic service delivery levels are maintained and optimised to enhance FSQ's forensic services delivery. The role provides on-site and remote technical support, incident management and request fulfilment in multiple...

  • ICT Support Officer

    2 weeks ago

    Brisbane QLD, Australia All Hallows School Full time $45,000 - $65,000 per year

    ICT | Administration/Support/Service, Information Technology/CommunicationsClosing date: 03/10/2025Part-time, fixed-term position, commencing October 2025.All Hallows' School, a Catholic Mercy school for girls from Years 5–12, seeks to appoint an ICT Support Officer to join our Community.The ICT Support Officer is part of a collaborative team, working...

  • ICT Officer

    2 weeks ago

    Brisbane, Queensland, Australia Aboriginal & Torres Strait Islander Legal Service (Qld) Limited Full time $60,000 - $90,000 per year

    About Us:ATSILS QLD LTD is a leading not-for-profit organisation dedicated to delivering comprehensive legal services to Aboriginal and Torres Strait Islander communities across Queensland. Since our inception in 1972, we have grown to operate 24 offices strategically positioned throughout the state, supporting our mission to uphold justice and human rights....

  • Aps 5 Ict Support Officer

    1 day ago

    Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $85,503 - $89,106+ Attractive Superannuation - Contact Officer: Kristen Perkins 0429 969 822 **Duties** - Provision of ICT Onsite Support to DVA staff for ICT equipment including surface pros, laptops, telephones, mobile devices, video conferencing, printers, other IT equipment and support for desk relocation - Provision and support of ICT...

  • Manager, Ict Service Operations

    6 days ago

    Brisbane, Australia Sharp & Carter Full time

    Join the largest Local Government Authority in Australia - Outstanding salary package on offer (CTO, CIO equivalent) - Hybrid working environment **Introduction** Position yourself at the forefront of transformation and change in Australia’s largest Local Government Authority as Manager, ICT Service Operations for Brisbane City Council. This leadership...