Customer Service Coordinator

4 days ago

Gepps Cross, Australia Stratco Full time

**Join a national leader in Australian retail and manufacturing**:

- ** Benefit from Stratco ongoing training & development programs**:

- ** Part-time opportunity | Great work life balance**

**ABOUT STRATCO**

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

**THE OPPORTUNITY**

An exciting opportunity has become available for a **Customer Service Coordinator** based at our **Gepps Cross** Home Improvement Store**. **Reporting to the Store Manager, this position involves coordinating purchased products to be picked up by customers, ensuring that products are ready on time, every time.

This is a**part time/casual** role (approx. **20 - 30 hours** per week), working across **Monday to Friday** with a **rotating Saturday** roster.

**RESPONSIBILITIES**
- Greet and service customers, ensuring that orders are ready for pick up.
- Efficiently and effectively resolve any concerns raised by the customer
- Load customer vehicles according to the safety guidelines
- General housekeeping duties
- Move stock and finished goods around the facility safely
- Maintain stock records and stock movements via scanners
- Strict adherence to critical safety rules & contributing to a safe working environment

**ABOUT YOU**
- Effective problem solver who can develop solutions that meet the customers’ needs.
- Good communicator, both written and verbal.
- Competency with computer systems for the purpose of data entry and analysis.
- Able to work within a fast-paced environment within a team or at times individually.
- High risk forklift license is desirable, but not essential.

**REWARDS & BENEFITS**

Flexible Working Arrangements | Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme

**OUR PHILOSOPHY**

Whilst manufacturing is our foundation, our team is our future. Stratco recognise and champion diversity as a cornerstone of our current and future success. We know through experience that diverse perspectives and backgrounds foster a more creative and productive work environment.

We embrace diversity and are dedicated to building a team that reflects the communities we engage.

At Stratco, Safety is paramount, and we take every measure to ensure our team members** ‘Return Home Safe’.**

**APPLICATION PROCESS**

If this sounds like you, we would like to hear from you Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.

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