Donor Relations Specialist

5 days ago

Liverpool, Australia Coptic Orphans Full time

**Donor Relations Specialist**

**Purpose of the Job**

**Essential Functions and Responsibilities**
- Utilize donor incoming calls to upsell for further contribution, donation, and partnership.
- Manage existing constituent records and follow up on all required updates.
- Maintain and update records in the Salesforce database by inputting accurate data.
- Record donor and sponsors' payments, update payment methods, resolve declined donations, etc.
- Perform all donor and sponsor customer service duties such as calling to resolve an issue, answering questions, sending out necessary information, etc.
- Develop new and creative ideas for taking Coptic Orphans' customer service to a new level.
- Perform other tasks as necessary.

**Knowledge and Skills**
- Bachelor's degree with 3 to 5 years of professional experience.
- Some fundraising or marketing experience.
- Excellent speaking/writing of English. Arabic speaking is a plus.
- Detail-oriented and able to strategically implement production processes.
- Excellent organizational skills, detail-oriented with excellent follow-up skills, and the ability to coordinate multiple tasks efficiently.
- Experience with database or contact management software such as Salesforce
- Excellent teamwork and communication skills.
- Persuasive, polished, and articulate communicator; must be comfortable on the telephone with stakeholders.

**Travel Requirement**
- Must be available for travel throughout Australia

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