Customer Care Specialist

2 weeks ago

Liverpool, Australia Australian Red Cross Lifeblood Full time

Is helping others your reason? Join Lifeblood in a role with meaningful impact on our donors and community
P ermanent part-time opportunity - 40 hours per fortnight (rotating roster - Monday to Sunday)
Located at Liverpool Donor Centre, NSW
Sal ary starting from $32.31 per hour + Penalties (if applicable) + Super + Salary Packaging and more
Discover life-giving possibilities
Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.
About the role
Lifeblood is looking for a Customer Care Specialist with excellent customer-facing skills and a genuine passion to deliver an exceptional service to our donors. You will play a key role in supporting our donors through their donation process. Full training is provided so, along with the above, all you need is the curiosity and motivation to learn the process of collecting blood and biological product. A day in the centre could see you:
Greet and interview potential donors to understand their eligibility and suitability to donate
Complete routine blood pressure and haemoglobin tests
Set up machines and collections equipment
Insert and remove needles safely to collect whole blood, plasma, and platelets
Monitor donors post-donation and assist them with rebooking their next donation
Work collaboratively to achieve collection targets
Our paid, flexible self-paced training program ensures you are well-supported with both on-the-job practice and scheduled online classes. No prior qualifications or experience in healthcare is required; our team members have come from a variety of diverse industries and backgrounds. Besides having a real passion to deliver an amazing donor experience, you’ll need to:
Be comfortable with needles and blood/biological materials
Occasionally lift between 9-22.7kgs
Frequently stand, walk and bend to set up and pack down machines and blood products
Be flexible to work varied shifts on a fortnightly rotating roster, Monday to Saturday, including weekends and afternoon shifts
Thrive in a diverse culture that cares for your wellbeing
We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. We place our employee's wellbeing at the forefront and express gratitude and care for one another. As part of the Lifeblood team, you’ll have access to:
A range of salary packaging benefits including the option to package up to $15,900 of your salary
Ability to purchase additional annual leave
Discounted private health cover with fantastic corporate benefit
Discounted access to 1,430+ gyms & pools all over Australia
Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more
Next steps
If you want to know more about our recruitment process or to check out our FAQ's, please click here.

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