Technical Support Assistant

3 days ago

South Wharf, Australia DCA Careers Full time

Attractive hourly rate $38.68 plus superannuation
- Excellent flexibility on offer to allow for work-life balance or Uni commitments
- A wide range of employee benefits including free Gym membership at South Wharf

The Role
The principal purpose of the role is to assist Technical Support Analyst to ensure PinForce Sentinel product reliability and performance are consistent with the clients' expectations. Critical to the success of this role is building solid relationships with DCA Cities - Operations and Development Team, and a solid understanding of the Sentinel product.
The Essentials
- Monitoring, recording and reporting (regular and ad-hoc) on the performance and health of Sentinel sensors and relay networks at customer sites
- Identifying trend via analyzing system reports and logs for early identification of issues and faults with Sentinel hardware
- Set up and configuration of new sensors and relay hardware for installation at customer site
- Manage removal and replacement of hardware, due to being faulty or upon customer request
- Assistance with hardware deployment and upgrades
- Record and catalog all returned hardware and prepare for disposal
- Sensor data review for performance, development and infringement integrity purposes
- Planning, data collection and analysis for vehicle detection performance
- Respond to the client regarding review outcome within stipulated SLAs

The Company
DCA are a large team of data specialists and information technology experts who use the power of data to help organisations deliver a smarter, stronger future. Our reputation, built over 25 years, is for excellence in providing data services, enterprise smart mobility, higher education research management, cities and parking services, and hosting and data assurance services. Our South Wharf based Contact Centre provides quality customer service and product support to the general public on behalf of several high-profile corporate, government and not-for-profit clients.
What's Next?
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full working rights and will undertake a National Police Check during the recruitment process. Work eligibility will be confirmed as part of the recruitment process.
DCA is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.

  • Technical Support Analyst

    3 days ago

    South Wharf, Australia DCA Careers Full time

    Are you passionate about technology? If so, you might be DCA Cities next Technical Support Analyst DCA is offering an amazing career opportunity for an enthusiastic professional to join our DCA Cities Sensors Team as Technical Support Analyst. Based in our Company's Lorimer street office in Docklands, this role is to ensure PinForce Sentinel product...

  • Event Assistant

    7 days ago

    South Wharf, Australia Bot Systems Pty Ltd Full time

    We’re looking for a confident, engaging brand ambassador to represent us at a car show, running from Friday 27 to Sunday 29 June at the Melbourne Convention & Exhibition Centre. You’ll be helping us connect with a wide range of visitors—families, car lovers, and home improvement enthusiasts—by greeting them, starting conversations, and introducing...

  • Wallaroo - Technical Grade Officer

    1 week ago

    Wallaroo, South Australia SA Health - Statewide Clinical Support Services Full time $48,788 - $70,032 per year

    Central Adelaide Local Health NetworkStatewide – SA PathologySalary: TGO1 - $48,788 - $70,032 p.a. + Superannuation & Salary Sacrifice BenefitsWallaroo SA, 5556Full Time, Contracted Role up to 12 monthsAbout the roleAre you passionate about delivering reliable, high-quality diagnostic pathology services? SA Pathology Regional Services is seeking a...

  • Implementation Consultant

    2 weeks ago

    South Wharf, Australia DCA Careers Full time

    Key influencing opportunity to deliver innovative solutions to clients - Manage project delivery and technical configuration of our products - Full-Time position with attractive remuneration package on offer The Role Exciting career opportunity for an experienced Implementation Consultant who is responsible for Orikan solution implementation, product...

  • Bonds Stock Assistant

    2 days ago

    South Wharf, Australia Hanes Brands Full time

    Be In Good Company - Good People - You'll be eligible for monthly cash bonuses with our Retail Incentive Scheme. - Learn & Grow - Structured training & development programs for all employees that sets you up for success. - Good Careers - Expand your career by growing internally within or across our different brands in retail management and support centre. -...

  • Product Consultant

    1 week ago

    South Wharf, Australia DCA Careers Full time

    Key influencing opportunity to deliver innovative solutions to clients - Manage project delivery and technical configuration of our products - Full-Time position with attractive remuneration package on offer The Role We are growing! Exciting career opportunity for an experienced Implementation Consultant that is looking for their next challenge in a...

  • Assistant Store Leader

    5 days ago

    South Wharf, Australia Lorna Jane Full time

    We have an exciting opportunity for an Assistant Store Leader to join the team at Lorna Jane South Wharf DFO store. As Assistant Store Leader, you will support the Store Leader in overseeing the customer experience, people development, merchandising and operational functions of the store, contributing to the delivery of store targets and KPIs. Day in the...

  • Casual Sales Assistant

    5 days ago

    South Wharf, Australia Strand Full time

    **CASUAL SALES ASSISTANTS** **We are all Going Places!** We are Strand. The unshakeable **House of Fashion Travel,** going places since 1927. We are _doers; creators_, _innovators, and curators_ of new beginnings. Formerly known as Strandbags, we are Australia and New Zealand’s leading handbag and luggage retailer with a fast-evolving network of...

  • Assistant Store Manager

    3 days ago

    South Wharf, Australia Levi Strauss & Co. Full time

    We are seeking to appoint a full-time Assistant Store Manager who is driven by the desire to contribute their unique and proven management ability and passion for service, to make a real difference! Based at our Levi's South Wharf store, you will be reporting to the Store Manager.- Progressive retail management experience, exhibiting discretion, professional...

  • Casual Retail Sales Assistant

    3 days ago

    South Wharf, Australia Mountain Warehouse Full time

    **Description**: Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you! As a **Casual** **Sales Assistant**, you’ll play a vital role in ensuring the store operates efficiently...