Technical Support Assistant

2 weeks ago

South Wharf, Australia DCA Careers Full time

Attractive hourly rate $38.68 plus superannuation
- Excellent flexibility on offer to allow for work-life balance or Uni commitments
- A wide range of employee benefits including free Gym membership at South Wharf

The Role
The principal purpose of the role is to assist Technical Support Analyst to ensure PinForce Sentinel product reliability and performance are consistent with the clients' expectations. Critical to the success of this role is building solid relationships with DCA Cities - Operations and Development Team, and a solid understanding of the Sentinel product.
The Essentials
- Monitoring, recording and reporting (regular and ad-hoc) on the performance and health of Sentinel sensors and relay networks at customer sites
- Identifying trend via analyzing system reports and logs for early identification of issues and faults with Sentinel hardware
- Set up and configuration of new sensors and relay hardware for installation at customer site
- Manage removal and replacement of hardware, due to being faulty or upon customer request
- Assistance with hardware deployment and upgrades
- Record and catalog all returned hardware and prepare for disposal
- Sensor data review for performance, development and infringement integrity purposes
- Planning, data collection and analysis for vehicle detection performance
- Respond to the client regarding review outcome within stipulated SLAs

The Company
DCA are a large team of data specialists and information technology experts who use the power of data to help organisations deliver a smarter, stronger future. Our reputation, built over 25 years, is for excellence in providing data services, enterprise smart mobility, higher education research management, cities and parking services, and hosting and data assurance services. Our South Wharf based Contact Centre provides quality customer service and product support to the general public on behalf of several high-profile corporate, government and not-for-profit clients.
What's Next?
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full working rights and will undertake a National Police Check during the recruitment process. Work eligibility will be confirmed as part of the recruitment process.
DCA is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.

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