Technical Support Consultant

17 hours ago

Clayton South, Victoria, Australia Stratus Group Full time $60,000 - $90,000 per year

Who are we?

We specialise in the implemention and ongoing support for MYOB Acumatica and Microsoft Business Central/Wiise business management platforms throughout Australia.

What is the role?

We are looking for a highly motivated individual to join our client support team and provide application support services to our growing client base including:

  • Provide application support assistance to client's queries submitted via phone and email, utilising remote access technologies. The queries may include responding to "how to" questions, analysis and fixing of data, software faults, technical issues, scheduling and managing software and system upgrades, etc
  • Form and report customisations
  • Escalation of more technical issues to Senior Technical Team to assist with resolutions

What are we looking for in our team?

MUST HAVE

  • 2 years experience supporting and/or implementing MYOB Acumatica or other ERP/Accounting software solutions
  • Accounting or Business qualifications or demonstrated knowledge of accounting fundamentals and business processes
  • Demonstrated experience/understanding of relational databases
  • Demonstrated experience in report writing using Crystal/MS reports or other report writing tools
  • Excellent verbal and written communication skills

HIGHLY DESIRABLE

  • Experience with MYOB Acumatica or other ERP systems
  • Experience with Payroll systems and processes
  • Experience in a business consulting or professional services environment
  • Experience with SQL Server, advanced skills in SQL queries, triggers and stored procedure
  • Advanced report writing skills

PERSONAL QUALITIES

  • Committed to providing exceptional customer experience and business improvement
  • Be proactive, result focused, self-motivated and highly skilled at multitasking
  • Ability to work independently or within a team environment, taking ownership of tasks
  • Have a friendly and positive personality style.

CANDIDATES WITH NO PRIOR EXPERIENCE SUPPORTING AN ERP PACKAGE WILL NOT BE CONSIDERED FOR THIS ROLE

If you believe this role is for you, please send your CV and brief summary of your skills and experience to  or apply online here.

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