Technical Support Analyst

5 days ago

South Wharf, Australia DCA Careers Full time

Leading-edge, market leading product
- Permanent opportunity
- South Wharf modern office location with a subsidised onsite gym

Do you have passion for technology and delivering solutions to customers?
DCA Cities is offering a rewarding career opportunity for an enthusiastic professional to join our Support Services team as Technical Support Analyst. Based in South Wharf, this role is to support smart city products in accordance with DCA Cities' client expectations.
The Role
This role provides an excellent opportunity for the successful applicant to join a team of technology experts in a growing organisation.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

**If you are successful in this role, you will enjoy**:

- A supportive and friendly team environment;
- Opportunity to developyour career in a growth focused company; and
- A range of benefits as part of our Employee Benefit Program.

**Key responsibilities include**:

- Monitoring, recording and reporting on the performance of smart city associated products.
- Analysing diagnostic data to identify trends, operational performance and data integrity
- Perform updates to sensors in the field via a handheld device
- Organise the setup and calibration of new sensors
- Reviewing and analysing sensor data

**Other requirements**:

- High accuracy and attention to detail
- Ability to understand and analyse complex systems
- Strong problem solving and research skills
- Ability to undertake manual activities and field work
- Liaising with developers, customers and key stakeholders.

The Company
DCA Cities is an innovative technology provider with a specialist focus on, on-street parking management and infringement processing solutions incorporating:

- Infringement issuing technologies, management and processing
- Smart mobility sensor technology
- Digital permit technology
- Specialist parking officers and intelligent patrol planning methodology
- Smart mobility data analytics

What's Next

DCA is committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.

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