Technical Support Analyst

5 days ago

South Wharf, Australia DCA Careers Full time

Are you passionate about technology? If so, you might be DCA Cities next Technical Support Analyst
DCA is offering an amazing career opportunity for an enthusiastic professional to join our DCA Cities Sensors Team as Technical Support Analyst.
Based in our Company's Lorimer street office in Docklands, this role is to ensure PinForce Sentinel product reliability and performance are consistent with the clients' expectations. Critical to the success of this role is building solid relationships with DCA Cities - Operations and Development Team, and a solid understanding of the Sentinel product.
The Company
DCA are a large team of data specialists and information technology experts who use the power of data to help organisations deliver a smarter, stronger future. Our reputation, built over 25 years, is for excellence in providing data services, enterprise smart mobility, higher education research management, cities and parking services, and hosting and data assurance services. Our South Wharf based Contact Centre provides quality customer service and product support to the general public on behalf of several high-profile corporate, government and not-for-profit clients.

**Key responsibilities include**:

- System monitoring - recording and reporting on the performance and health of Sentinel sensors and relay networks at customer site.
- Hardware installation and maintenance.
- Infringement reviews.

**If you are successful in this role, you will enjoy**:

- A supportive and friendly team environment;
- Opportunity to develop a career in a growth focused company; and
- A range of benefits as part of our Employee Benefit Program.

What's Next?
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full working rights and will undertake a National Police Check during the recruitment process. Work eligibility will be confirmed as part of the recruitment process.
DCA is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.

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