Service Sales Specialist

As the Service Sales Specialist reporting to the Head of Service Sales. With a proactive sales focus on installed base penetration, you will be required to sell the entire service offering product portfolio in collaboration with local, regional and global sales and product management teams. It is a key requirement in this role to foster a positive customer experience at every stage of the customers' journey through building trustworthy and sustainable business relationships. Additionally, you must have an inherent sense of customer centricity, professionalism, friendliness, and a sense of urgency to respond to customers' turbocharging requirements in a timeous manner.

Your responsibilities:

- Service Sales Delivery: Implements Service sales strategy, penetrates the installed base, promotes various service agreement offerings, upgrade, retrofit and value add solutions to the benefit of the customer and Company. Understands the Service offering strategy and related pricing mechanisms. Prepares sales plans, regularly reviews them, and proposes recovery plan(s).
- Volume and Profit: Utilizes all available tools and resources to understand and analyze the existing and potential installed base, identifies and develops sales opportunities for Service products and solutions with the ultimate goal of achieving volume and margin targets.
- New Opportunities: Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying, and exploring potential new service opportunities in existing and new markets.
- Customer Approach: Establishes sustainable and trustworthy relationships by understanding customer requirements, applicable country regulations and demonstrating good product knowledge to promote the Service offering portfolio.
Registers customer information and feedback accurately and timeously and ensures customer satisfaction throughout the sales process.
- Sales Process: Sells the entire Service offering portfolio to expand Company’s footprint in the designated area(s). Prepares Company’s Service offerings based on customer needs. Communicates contract details in accordance with Company’s offering and strategy and manages administrative sales processes.
- Marketing: Acts as a brand ambassador of the company and its service offerings during marketing activities (trade fairs, exhibitions, conferences, customer meetings; etc.)
- Health, Safety and Integrity: Contributes to risk assessments related to price and quality. Registers required information into the appropriate database. Ensures technical reliability, safety, and cost-effective solutions to satisfy customer’s needs. Complies with all Company health and safety directives.

Your background:

- A tertiary qualification (Degree) in Mechanical Engineering or related.
- Must be Australian Citizen or Permanent Resident
- 3-5 years Services sales experience ideally in the power plant and / or marine sectors, or related.
- Turbocharging and / or engine services sales experience is an added advantage.
- Sound knowledge of the company's relevant tools and methodologies to professionally serve and sell to customers.
- Proficient with Microsoft Office suite and phone systems.
- Attention to detail and problems solving skills.
- Able to prepare quality PowerPoint presentation and comfortable with public speaking (internal and external).
- Excellent written and verbal communication skills
- Fluent in English (written and verbal) / Swahili and French is an added advantage, but not mandatory.
- Must have a valid driver's license, own transport and passport.
- Must be willing and able to travel to customers within the assigned geographical territory.


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