Field Service Technician

5 days ago

Henderson, Australia Flowserve Corporation Full time

**Role Summary**:
Provide technical field support for all Valtek products. Provide technical product support for customers, sales personnel, and Flowserve technicians. Capture and record information resulting from customer interaction and field experiences. Provide input and assist with the development of product training tools for internal personnel and external customers. Represent Flowserve as the face of the company.

**Accountabilities**
- Evaluate, configure, rebuild, repair, and test all Flowserve Control valve, actuator, and positioner products in the QRC (Quick Response Centre) or at customer sites. Document details of services in a detailed report, and follow up with customers regularly to ensure expectations have been met.
- Assist other Flowserve facilities with local field services, on site assembly, and training.
- Coordinate with sales reps and customers to arrange details of visits and make travel arrangements.
- Collect and record product information resulting from customer interaction and experiences in the field
- Report information using various data collection systems

**Responsibilities & Requirements**:

- Trade Qualified.
- A minimum of eight years of experience working on control valves and associated accessories and products.
- Ability to become proficient in all factory testing requirements for valves and positioners including testing software and troubleshooting of digital products.
- Excellent documentation skills regarding service reports and other documentation
- Clear, accurate and professional verbal and written communication.
- Able to work well without supervision and interface well with customers always presenting a positive perception of the company.
- Proficient computer skills for accessing and navigating various programs and systems including Microsoft Office, ERP and various other company and database systems.

**Preferred Experience / Skills**:

- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

**Primary Posting Location**: Henderson, Australia

**Job Advertising Title**: Field Service Technician

**Job Posting Category**: Operations

**Employment Type**: Full time

**Country**: Australia

**Auto req ID**: 56785BR

Flowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.

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