Service Delivery Manager

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

**Help people create their tomorrow, while you create yours**

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

**How you’ll make an impact**

The Bank Transformation business unit is a cross-Bank function that services both the Lending & Everyday Banking and the Bank GO divisions of the Bank. The Bank Transformation function is accountable for delivery of change and is custodian of the practices and operating rhythms for ensuring that transformation execution aligns to business strategy, maximizing the realization of customer and business benefit.

As the Service Delivery Manager, you will play a pivotal role leading change delivery within one of the AMP Bank divisions. This role encompasses end-to-end delivery of multiple initiatives across the divisional transformation roadmap, ensuring timely and planned execution through collaboration with cross-functional teams. Additionally, the role involves embedding and maturing best practice agile methodologies to enhance delivery outcomes. Leading a change team of Service Delivery Leads, Business Analysts and Change Management support, this role ensures hands-on delivery of initiatives, driving continuous improvement and excellence in delivery execution.

You’ll make an impact by:

- Support the planning, development, and execution of build initiatives across the division
- Collaborate closely with cross-functional teams, to ensure alignment and seamless execution of multiple concurrent initiatives.
- Ensure that change is owned by the business while aligning delivery with capacity to achieve the agreed value and outcomes for both customers and the business.
- Provide strategic direction and guidance to service delivery leads and teams, ensuring initiative objectives, timelines, and budgets are met.
- Identify potential risks and issues that could impact delivery success and develop mitigation strategies and contingency plans.
- Communicate progress, and key performance metrics including team velocity to senior leadership and stakeholders.
- Foster a culture of collaboration, innovation, and continuous improvement within the delivery team supporting positive employee engagement and satisfaction.
- Uplift ways of working, driving efficiencies and quality in delivery of strategic outcomes; Support a shift to agile ways of working and corresponding uplift in quality, efficiency, and speed from concept to release

**What you will bring to the team**
- 5+ years’ experience leading change delivery in a senior project/ program management related role
- Experience working in fast paced and start up environments
- Experience managing senior stakeholder relationships.
- Experience operating an Agile / lean way of working, and use of Jira and Confluence
- Experience in resource planning and management is desirable
- IT or Business degree or equivalent experience
- Agile certification preferrable

**You’ll thrive here if**

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating.

**Why we think you’ll love working at AMP**

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on - better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work.

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together