Program Delivery Manager

**Program Delivery Manager**
- ** Full Time (35hpw) Permanent**:

- ** Salary Range $149,739 - $173,174pa + super**
- ** Location flexible across Revenue NSW offices with hybrid working**

We have an exciting opportunity as a Program Delivery Manager working with the Fines and Debt Program Office Manager, and Director Optimisation and Project Delivery. You will lead the delivery of key strategic initiatives aligned with the Fines and Debt Strategy 2030 and the Fines and Debt Ecosystem (FDE) New Policy Proposal Program (NPP) of work over the next 5 years.

FDE Program initiatives include:

- Reducing write-offs through proactive outbound campaigns;
- MyFines - Enabling a single customer portal;
- Detecting fraud in real-time in the eNominations process;
- Business Partner Hub;
- Court Elect - 21 day cooling off period;
- Target Education and awareness; and
- Systems capability for the reduction of fine amounts.

**Key responsibilities**:

- Lead the development and delivery of multiple high-profile projects as part of the new Revenue NSW Fines and Debt Ecosystem NPP funded program.
- Identify and manage interdependencies and leverage resources to maximise efficiencies and achieve required organisation outcomes.
- Lead and oversee all aspects of project development, implementation, and closure across a portfolio of complex projects, including: preparing project plans; options papers; identifying, allocating and managing resource requirements; and meeting reporting requirements to ensure project outcomes are achieved on time, on budget, to quality standards and in line with best practice project management methodology.
- Develop and implement strategies and tools for the continuous monitoring and evaluation of projects, including risk and contingency management, benefits realisation, and project impact and quality measures, to identify and address issues and assess project progress and overall effectiveness.
- Lead and manage project team/s (internal and external), to deliver all key project/s milestones and outcomes. This will involve leading dispersed project teams with members from digital delivery squads, operational and project management areas of the business.
- Work closely with the Fines and Debt Ecosystem Program Support Office to ensure timely reporting, risk and issue escalation towards the achievement of Program goals

**To be successful in this role you will demonstrate**:

- Strong experience in leading and delivering complex projects.
- Knowledge of fines and debt crown jewel systems and project interdependencies impacting delivery schedule of initiatives will be advantageous.
- Experience leading the delivery of complex digital projects and products.
- Exceptional communication and interpersonal skills, capable of building strong collaborative relationships with team members and stakeholders.
- Demonstrated ability to work collaboratively with diverse business units to achieve a shared outcome, bridging communication gaps, and aligning project objectives.
- Strategic mindset, with the ability to think critically and problem-solve effectively.
- Proven ability to influence stakeholders and drive project success
- Experience working in an agile environment

**What we need from you**

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

**About Revenue NSW**

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, or Wollongong. Regular travel may be required to engage with the team and our partners in Parramatta.

**Further Information**

Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation

**Closing Date: 10am, Monday 27th October 2025**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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